User Experience and Other People: On User Experience Evaluation Framework for Human-Centered Design

  • Hiroyuki MikiEmail author
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 528)


Recently, the word “User Experience (UX)” has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. In the previous paper, a new integrated evaluation framework of usability and UX, based on ISO 9241-11 and ACSI (American Customer Satisfaction Index) was proposed. Since the proposed framework does not consider influences to other people by the utilization but considers only interactions of a user with a product or service, it may be narrow-minded in a social age. Thus, this paper slightly extends the framework to consider influences to other people by the utilization in the related context of use.


User experience Usability ISO 9241 ISO 13407 ISO/IEC 25010 Evaluation framework American customer satisfaction index 


  1. 1.
    ACSI: The American Customer Satisfaction Index.
  2. 2.
    Hartson, R., Pyla, P.S.: The UX Book: Process and Guidelines for Ensuring a Quality User Experience. Morgan Kaufmann, Amsterdam (2012)Google Scholar
  3. 3.
    ISO/IEC Guide 71: Guide for addressing accessibility in standards. ISO (2014)Google Scholar
  4. 4.
    ISO/IEC 25010: Systems and software engineering – Systems and software Quality Requirements and Evaluation (SQuaRE) – System and software quality models. ISO (2011)Google Scholar
  5. 5.
    ISO 9241-11: Ergonomic requirements for office work with visual display terminals (VDTs) – Part11: Guidance on usability. ISO (1998)Google Scholar
  6. 6.
    ISO 9241-210: Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems. ISO (2010)Google Scholar
  7. 7.
    Kurosu, M.: The conceptual model of experience engineering (XE). In: Kurosu, M. (ed.) HCII/HCI 2013, Part I. LNCS, vol. 8004, pp. 95–102. Springer, Heidelberg (2013)Google Scholar
  8. 8.
    Miki, H.: User experience evaluation framework for human-centered design. In: Yamamoto, S. (ed.) HCI 2014, Part I. LNCS, vol. 8521, pp. 602–612. Springer, Heidelberg (2014)Google Scholar
  9. 9.
    Roto, V., et al.: User Experience White Paper. (electronic version) (2011)
  10. 10.
    Sauro, J., Lewis, J.R.: Quantifying the User Experience. Morgan Kaufmann, Waltham (2012)Google Scholar
  11. 11.
    Tullis, T., Albert, B.: Measuring the User Experience. Morgan Kaufmann, San Francisco (2008)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Oki Consulting Solutions Co., Ltd.MinatoJapan

Personalised recommendations