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User Experience and Other People: On User Experience Evaluation Framework for Human-Centered Design

  • Hiroyuki MikiEmail author
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 528)

Abstract

Recently, the word “User Experience (UX)” has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. In the previous paper, a new integrated evaluation framework of usability and UX, based on ISO 9241-11 and ACSI (American Customer Satisfaction Index) was proposed. Since the proposed framework does not consider influences to other people by the utilization but considers only interactions of a user with a product or service, it may be narrow-minded in a social age. Thus, this paper slightly extends the framework to consider influences to other people by the utilization in the related context of use.

Keywords

User experience Usability ISO 9241 ISO 13407 ISO/IEC 25010 Evaluation framework American customer satisfaction index 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Oki Consulting Solutions Co., Ltd.MinatoJapan

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