Abstract
Quality management has evolved to a point of exciting opportunities; it has made dramatic impacts and has yet to fulfill its potential. The future of quality management as we move forward in the twenty-first century has obviously three paths to follow. One of continuing to change and evolve, one of status quo that is having the same level of impact as it currently has or finally, devolving that is stagnating and being subsumed into other disciplines, being weaker for that and fading away. We need passionate leaders in quality to seize the opportunity, to ensure the path we take is the one of continuing, and to evolve and strive toward quality fulfilling its promise.
Passion is found in leadership that recognizes the pursuit of excellence is the most powerful emotional motivator in any organization. Passionate leaders have a bias for action in implementing this ethic throughout the organization
Feigenbaum and Feigenbaum (2003, p. 45).
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Amabile, T.M R. Conti (1999) “Changes in the work environment for creativity during downsizing,” The Academy of Management Journal, Vol. 42, No. 6, pp. 630-640.
ASQ & APQC (2013) The ASQ Global State of Quality Research: Discoveries 2013
Buch, K (1992) “How does downsizing affect employee involvement?” Journal for Quality and Participation, January-February, pp. 74-79.
Business Week 2010,http://www.businessweek.com/magazine/content/10_38/b4195058423479.htm#!
Business Week 2013, http://www.businessweek.com/news/2012-01-13/foxconn-workers-at-southern-china-plant-protest-redeployment.html#!
Crosby, P. (1986), Quality Without Tears: The Art of Hassle Free Management, McGraw-Hill International.
Deming, W.E. (1986) Out of the crisis, MIT Press.
Ehrhart, M.G. (2004), “Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior”, Personnel Psychology, Vol. 57 No.1, pp. 61-94.
Feigenbaum, A.V. (2007) “The international growth of quality”, Quality Progress, February, pp. 36-40.
Feigenbaum, A.V. (2009) “Spring into action”, Quality Progress, November, pp18-22.
Feigenbaum, A.V & Feigenbaum, D. S, (2003) “Quality not quantity of management”, Quality Progress, October, pp. 44-48.
Greenleaf, R.K. (1977), Servant Leadership, Paulist Press, New York, NY.
Greenleaf, R.K. and Spears, L.C. (2002), Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, 25th anniversary edition, Paulist Press, Mahwah, NJ.
Ishikawa, K. (1985) What Is Total Quality Control? The Japanese Way, translated by David J. Lu, Prentice Hall.
Juran, J.M, Bigliazzi, M, Mirandola, R, Spaans, C, Dunuad, M. (1995) “A history of managing for quality,” Quality Progress, Vol.28, No.8, pp. 125-129.
Juran, J.M. & Frank M. Gryna, F.M. (1993) Quality Planning and Analysis, third edition, McGraw-Hill.
Kubiak, T. M & Feigenbaum, A.V. (2005) “Feigenbaum on quality: Past, present and future”, Quality Progress, November, pp. 57-62.
Lee J & Corbett, J.M (2006) “The impact of downsizing on employees’ affective commitment,” Journal of Managerial Psychology, Vol. 21, Issue, 3, pp.176-199.
Makawatsakul, N & B.H. Kleiner, B.H (2003) “The effect of downsizing on morale and attrition,” Management Research News, Vol. 26, Issue 2/3/4, pp. 52-62.
Mishra, K.E & Spreitzer, G (1998) “Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice, and work redesign,” The Academy of Management Review, Vol. 23, No. 3, pp. 567-588.
Ndoria, J. (2004), “Servant Leadership: Is it an academic Jargon or a Lifestyle?” Servant Leadership Research Roundtable, Regent University School of Leadership Studies, August.
Palliam, R & Z.K. Shalhoub, Z.K (2002) “Rationalizing corporate downsizing with long term profitability—An empirical focus,” Management Decision, Vol. 40, Issue 5,pp. 436-447.
Reynolds Fisher, S & M.A. White, M.A (2000) “Downsizing in a learning organization: Are there hidden costs?” The Academy of Management Review, Vol. 25, No. 1, pp. 244-251.
Trevor, C.O & A.J. Nyberg, A.J (2008) “Keeping your headcount when all about you are losing theirs: Downsizing, voluntary turnover rates, and the moderating role of HR practices,” Academy of Management Journal, Vol. 51, No. 2, pp. 259-276.
Williams, S.M (2004) “Downsizing: Intellectual capital performance anorexia or enhancement?” The Learning Organization, 2004, Vol. 11, Issue 4/5, pp. 368-379.
Yahoo News 2012, http://news.yahoo.com/factory-owner-says-unaware-fire-exits-085914624–finance.html
Bibliography
Leonard, D (2009) “The ignored negative impacts of downsizing”, Journal of Quality and Participation: Online Version, Vol. 32, No 2, pp. 1-3.
Leonard, D (2010) “The characteristics of quality leadership”, ASQ Quality Management Division Conference: Improvements Through People, Processes and Performance, New Orleans, March 4-5th.
Leonard, D (2013) “The efficiency impact of international standards on global trade, national industries and individual organizations: The influence of quality and risk management”, Standards Engineering: The Journal of the Standards Engineering Society, January/February, Vol. 65, No 1, pp. 1-8.
Leonard, D & McAdam, R (2002) “The strategic dynamics of total quality management”, Quality Management Journal, Vol. 9, Issue 1, pp. 50-62.
Leonard, D & McAdam, R (2003) “Quality’s six life cycle stages”, Quality Progress, August, Vol. 36, No 8, pp. 50-55.
Leonard, D & McAdam, R (2003) “Corporate social responsibility”, Quality Progress, October, Vol. 36, No 9, pp. 27-32.
Leonard, D, & McGuire, M (2007) “Integrated management systems & their alignment with the baldrige criteria”, Quality Management Forum, Vol. 33, No 3, pp. 12-15.
Leonard, D, & McGuire, M (2007) The Executive Guide to Understanding & Implementing The Baldrige Criteria: Improve Revenue and Create Organizational Excellence, ASQ Quality Press.
Leonard, D & Murphy, W (2009) “A wake-up call: Achieving customer satisfaction through employee satisfaction”, Quality Management Forum, Vol. 35, No 2, pp. 12-14.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Leonard, D. (2016). The Future of Quality: Strategy, Leadership and an Opportunity to Improve Quality of Life on a Global Scale There to Be Seized or Lost. In: Sampaio, P., Saraiva, P. (eds) Quality in the 21st Century. Springer, Cham. https://doi.org/10.1007/978-3-319-21332-3_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-21332-3_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-21331-6
Online ISBN: 978-3-319-21332-3
eBook Packages: EngineeringEngineering (R0)