Abstract
You have now understood everything and are ready to use the new concepts and methods. But do you now have the problem that you need some like-minded people to work with or still have to convince your superiors? If so, read on and learn the basics of the theory of motivation as a springboard to winning over your target individuals. You will learn how to tackle your comrades-atarms and get acquainted with some tactics that you can use to convince others of the virtues of usability, user experience and customer experience. To conclude I would like to send you on your way with some studies and statistics that you can include in your presentations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alfie Kohn: http://naggum.no/motivation.html, Alfie Kohn, a Cambridge, MA writer, is the author of “No Contest: The Case Against Competition”, recently published by Houghton Mifflin Co., Boston, MA. ISBN 0-395-39387-6 accessed: 03.12.2014
Block, & Koestenbaum (2001). Freedom and accountability at work, by Peter Block and Peter Koestenbaum. San Francisco: Pfeiffer.
Gallup (2014). Gallup. http://www.gallup.com/de-de/181871/engagement-index-deutschland.aspx. Accessed 01.02.2015
workingamerika MyBadBoss contest, http://www.workingamerica.org/badboss/index.cfm?appState=winners. Accessed 12.05.2013
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Robier, J. (2016). System Customer Persuasion. In: UX Redefined. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-21062-9_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-21062-9_5
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-21061-2
Online ISBN: 978-3-319-21062-9
eBook Packages: Business and ManagementBusiness and Management (R0)