The Turkish Central Doctor Rendezvous System Under Spotlight: A User Study with Turkish Senior Users

Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9188)

Abstract

The Central Doctor Rendezvous System (MHRS), which is one of the platforms within “Health in Transformation Project” to provide efficient health services, is promulgated by Turkish Republic Ministry of Health. The aim of this multi-method qualitative user study is to test the usability of MHRS web site with senior users. The sample includes 10 senior users. The test procedure is based on three steps: The semi-structured pre-test interview, the task observation phase and a debriefing post-test interview. The participants are asked to execute the pre-selected tasks through think-aloud protocol and the audio/mouse tracks are recorded during the navigation. The findings support the notion that the system comprises fatal problems not only for senior users who -due to relevant literature- already fight an uphill battle when interacting with any web environment, but also for a regular citizen who tries to find healthcare support.

Keywords

Usability Healthcare Senior users User experience 

References

  1. 1.
    MHRS: Merkezi Hekim Randevu Sistemi (2014). http://www.mhrs.gov.tr/Vatandas/. Accessed January 2014
  2. 2.
    Gualtieri, L.N.: The doctor as the second opinion and the Internet as the first. In: Proceedings of the 27th International Conference on Human Factors in Computing Systems, Boston/USA (2009)Google Scholar
  3. 3.
    Cassell, M.M., Jacson, C., Cheuvront, B.: Health Communication on the Internet: an effective channel for health behavior change? J. Health Commun. 3, 71–79 (1998)CrossRefGoogle Scholar
  4. 4.
    West, D.: How mobile devices are transforming healthcare. Issues Technol. Innov. 18, 1–14 (2012)Google Scholar
  5. 5.
    Huang, L., Xu, Y., Chen, X., Li, H., Wu, Y.: Design and implementation of location based mobile health system. In: Fourth International Conference on Computational and Information Sciences (2012)Google Scholar
  6. 6.
    ntvmsnbc: Hızla yaşlanıyoruz…, 5 October 2010. http://www.ntvmsnbc.com/id/25137919/. Accessed 23 January 2014
  7. 7.
    Arch, A.: Web accessibility for older users: a literature review, 14 May 2008. http://www.w3.org/TR/wai-age-literature/. Accessed 28 January 2014
  8. 8.
    Estes, J.: Define techy terms for older users, 24 May 2013. http://www.nngroup.com/articles/define-techy-words-old-users/. Accessed 21 January 2014
  9. 9.
    Nielsen, J.: Seniors as web users, 28 May 2013a. http://www.nngroup.com/articles/usability-for-senior-citizens/. Accessed 21 January 2014
  10. 10.
    Nielsen, J.: Senior citizens (ages 65 and older) on the web, 28 May 2013b. http://www.nngroup.com/reports/senior-citizens-on-the-web/. Accessed 22 January 2014
  11. 11.
    NIH: Making your website senior friendly, 17 October 2013. http://www.nia.nih.gov/health/publication/making-your-website-senior-friendly. Accessed 28 January 2014
  12. 12.
    Hart, T.A.: Evaluation of websites for older adults: how “senior-friendly” are they? 2003. http://psychology.wichita.edu/surl/usabilitynews/61/older_adults.htm. Accessed 29 January 2014
  13. 13.
    McKeown, K.R., Chang, S.-F., Cimino, J., Feiner, S.K., Friedman, C., Gravano, L., Hatzivassiloglou, V., Johnson, S., Jordan, D.A., Klavans, J.L., Kushniruk, A., Patel, V., Teufel, S.: PERSIVAL, a system for personalized search and summarization over multimedia healthcare information. In: JCDL 2001, Virginia, USA (2001)Google Scholar
  14. 14.
    West, M.: Dying to get out of dept: insolvency law and suicide in Japan. University of Michigan Law School, Michigan (2003)Google Scholar
  15. 15.
    Hart, T.A., Chaparro, B.S., Halcomb, C.G.: Evaluating websites for older adults: adherence to ‘senior-friendly’ guidelines and end-user performance. Behav. Inf. Technol. 27(3), 191–199 (2008)CrossRefGoogle Scholar
  16. 16.
    Becker, S.A.: A study of web usability for older adults. ACM Trans. Comput. Hum. Interact. 11(4), 387–406 (2004)CrossRefGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Faculty of CommunicationGalatasaray UniversityOrtakoy, IstanbulTurkey

Personalised recommendations