Design Thinking Methods and Tools for Innovation

  • Dimitra Chasanidou
  • Andrea Alessandro Gasparini
  • Eunji Lee
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9186)

Abstract

Design thinking (DT) is regarded as a system of three overlapping spaces—viability, desirability, and feasibility—where innovation increases when all three perspectives are addressed. Understanding how innovation within teams can be supported by DT methods and tools captivates the interest of business communities. This paper aims to examine how DT methods and tools foster innovation in teams. A case study approach, based on two workshops, examined three DT methods with a software tool. The findings support the use of DT methods and tools as a way of incubating ideas and creating innovative solutions within teams when team collaboration and software limitations are balanced. The paper proposes guidelines for utilizing DT methods and tools in innovation projects.

Keywords

Design thinking Design thinking methods Design thinking tools Innovation Personas Stakeholder map Customer journey map 

Notes

Acknowledgments

We thank our participants of the two workshops and everyone involved in the case study.

References

  1. 1.
    Alves, R., Jardim Nunes, N.: Towards a taxonomy of service design methods and tools. In: Falcão e Cunha, J., Snene, M., Nóvoa, H. (eds.) IESS 2013. LNBIP, vol. 143, pp. 215–229. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  2. 2.
    Bae, K.M., Lee, K.S., Kim, Y.S.: Relationship between service design tools and service innovation - focused on Korean healthcare cases. Asia Pac. J. Multimedia Serv. Convergent Art Humanit. Sociol. 4(2), 63–70 (2014)Google Scholar
  3. 3.
    Baregheh, A., Rowley, J., Sambrook, S.: Towards a multidisciplinary definition of innovation. Manage. Decis. 47(8), 1323–1339 (2009)CrossRefGoogle Scholar
  4. 4.
    Beckman, S.L., Barry, M.: Innovation as a learning process: embedding design thinking. Calif. Manage. Rev. 50(1), 25–56 (2007)CrossRefGoogle Scholar
  5. 5.
    Brown, T.: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Business, New York (2009)Google Scholar
  6. 6.
    Buchanan, R.: Wicked problems in design thinking. Des. Issues 8(2), 5–21 (1992)MathSciNetCrossRefGoogle Scholar
  7. 7.
    Chasanidou, D., Gasparini, A.A., Lee, E.: Design Thinking Methods and Tools for Innovation in Multidisciplinary Teams. IN: Innovation in HCI: What Can We Learn from Design Thinking?, pp. 27–30 (2014). ISBN 978-82-7368-407-3Google Scholar
  8. 8.
    Clatworthy, S.D.: Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development. Int. J. Des. 5(2), 15–28 (2011)Google Scholar
  9. 9.
    Cross, N.: From a design science to a design discipline: understanding designerly ways of knowing and thinking. In: Design Research Now, pp. 41–54 (2007)Google Scholar
  10. 10.
    Culén, A., Gasparini, A.A.: Find a book! unpacking customer journeys at academic library. In: ACHI 2014 the Seventh International Conference on Advances in Computer-Human Interactions, p. 7 (2014)Google Scholar
  11. 11.
    Curedale, R.: Design Thinking: Process and Methods Manual. Design Community College Incorporated, Topanga (2013)Google Scholar
  12. 12.
    Fay, D., Borrill, C., Amir, Z., Haward, R., West, M.A.: Getting the most out of multidisciplinary teams: a multi-sample study of team innovation in health care. J. Occup. Organ. Psychol. 79, 553–567 (2006)CrossRefGoogle Scholar
  13. 13.
    Garcia Mata, L., Deserti, A., Teixeira, C.: Service design tools as frameworks in the generation of business ideas an action research case study. In: 2013 IEEE Tsinghua International Design Management Symposium (TIDMS), pp. 338–344 (2013)Google Scholar
  14. 14.
    Gielnik, M.M., Krämer, A.C., Kappel, B., Frese, M.: Antecedents of business opportunity identification and innovation: investigating the interplay of information processing and information acquisition. Appl. Psychol. 63(2), 344–381 (2014)CrossRefGoogle Scholar
  15. 15.
    Gurteen, D.: Knowledge, Creativity and Innovation. J. Knowl. Manage. 2(1), 5–13 (1998)CrossRefGoogle Scholar
  16. 16.
    Halvorsrud, R., Lee, E., Haugstveit, I.M., Følstad, A.: Components of a visual language for service design. In: Proceedings of ServDes 2014, pp. 291–300 (2014)Google Scholar
  17. 17.
    Harhoff, D., Henkel, J., Von Hippel, E.: Profiting from voluntary information spillovers: how users benefit by freely revealing their innovations. Res. Policy 32(10), 1753–1769 (2003)CrossRefGoogle Scholar
  18. 18.
    Junior, P.T.A., Filgueiras, L.V.L.: User modeling with personas. In: Proceedings of CLIHC 2005 Latin American Conference on Human Computer Interaction, pp. 277–282 (2005)Google Scholar
  19. 19.
    Kolko, J.: Wicked Problems: Problems Worth Solving: A Handbook And Call To Action. Ac4d, Austin Center for Design, Austin (2012)Google Scholar
  20. 20.
    Krippendorff, K.: The Semantic Turn: A New Foundation for Design. Taylor and Francis, Boca Raton, FL, USA (2006)CrossRefGoogle Scholar
  21. 21.
    Lee, E., Karahasanović, A.: Can business management benefit from service journey modeling language? In: Proceedings of ICSEA 2013 Eighth International Conference on Software Engineering Advances, pp. 579–582 (2013)Google Scholar
  22. 22.
    Liedtka, J., Ogilvie, T.: Designing for Growth: A Design Thinking Tool kit for Managers. Columbia University Press, NY (2011)Google Scholar
  23. 23.
    Osterwalder, A., Pigneur, Y.: Business Model Generation. Wiley, Hoboken (2010)Google Scholar
  24. 24.
    Plattner, H., Meinel, C., Leifer, L.: Design Thinking Research: Studying Co-creation in Practice. Springer, Berlin (2012)CrossRefGoogle Scholar
  25. 25.
    Seidel, V.P., Fixson, S.K.: Adopting design thinking in novice multidisciplinary teams: the application and limits of design methods and reflexive practices. J. Prod. Innov. Manage 30(1), 19–33 (2013)CrossRefGoogle Scholar
  26. 26.
    Shepherd, D.A., DeTienne, D.R.: Prior knowledge, potential financial reward, and opportunity identification. Entrepreneurship Theor. Pract. 29, 91–112 (2005)CrossRefGoogle Scholar
  27. 27.
    Shostack, G.L.: Designing services that deliver. Harvard Bus. Rev. 62(1), 133–139 (1984)Google Scholar
  28. 28.
    Stickdorn, M., Schneider, J.: This is Service Design Thinking; Basics, Tools, Cases. BIS Publishers, Amsterdam (2010)Google Scholar
  29. 29.
    Voss, C.: Innovation in experiential services: an empirical view. Dissertation London Business School (2007)Google Scholar
  30. 30.
    West, M.A., Borrill, C.S., Dawson, J.F., Brodbeck, F., Shapiro, D.A., Haward, B.: Leadership clarity and team innovation in health care. Leadersh. Q. 14(4–5), 393–410 (2003)CrossRefGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Dimitra Chasanidou
    • 1
  • Andrea Alessandro Gasparini
    • 2
  • Eunji Lee
    • 1
  1. 1.SINTEF ICTOsloNorway
  2. 2.University of Oslo LibraryOsloNorway

Personalised recommendations