The Accessibility of Web-Based Media Services – An Evaluation

  • Norun C. SandersonEmail author
  • Weiqin Chen
  • Siri Kessel
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9175)


Online digital media is becoming the most important arena for general information sharing and public debate. Making this arena accessible to all is essential for equal participation in today’s society. However, the accessibility of web-based media services has not been given much attention despite their importance for the democracy of our society. The overall objective for this research is to gain knowledge on universal design of websites containing complex multimedia, in order to ensure equal access for diverse groups operating different devices in various situations. To achieve this objective, we have conducted heuristic evaluations of the news web pages at the Norwegian Broadcasting Corporation (NRK), the authoring tools for journalists, and focus group interviews on the accessibility of The preliminary results show that although participants expressed general positive attitude towards the design of, many accessibility challenges remain to be addressed.


Universal design Web accessibility Media service Heuristic evaluation Focus group WCAG ATAG 



This project is funded by The Delta Centre on behalf of the Norwegian Ministry of Children, Equality and Social Inclusion. We would like to thank Helge Kaasin and NRK for their collaboration and support. We would also like to thank all the participants for their valuable feedback.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Norun C. Sanderson
    • 1
    Email author
  • Weiqin Chen
    • 1
    • 2
  • Siri Kessel
    • 1
  1. 1.Oslo and Akershus University College of Applied SciencesOsloNorway
  2. 2.University of BergenBergenNorway

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