(Digital) Social Innovation Through Public Internet Access Points

  • Christoph Kaletka
  • Bastian PelkaEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9175)


The post-industrial innovation system with its distinct focus on social innovation allows for theoretical and conceptual connections between innovation research and new fields of social practice. In this article we elaborate on the potential of social innovation and especially digital social innovation to tackle digitally excluded persons’ needs. Public internet access points are key infrastructures driving the digital inclusion of marginalized persons. Empirical results presented in this paper shows that these players act socially innovative by creating collaborative spaces for digital inclusion, by developing hybrid staff competence profiles and by creating community-based, intergenerational learning content. The paper relates research perspectives from the social innovation and the digital inclusion discourse and argues against the background of research and development results of six EU funded projects on social innovation and/or digital inclusion in the years 2011–2015.


Telecentre Digital gap Digital inclusion Social innovation Digital social innovation 



This paper builds on the results of the research project SIMPACT – “Boosting the Impact of Social Innovation in Europe through Economic Underpinnings”. SIMPACT has received funding from the EU’s 7th Framework Programme for research, technological development and demonstration under GA No. 613411.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.TU Dortmund UniversityDortmundGermany

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