Advertisement

Diagnostics for Design Thinking Teams

  • Neeraj Sonalkar
  • Ade Mabogunje
  • Gina Pai
  • Aparna Krishnan
  • Bernard Roth
Part of the Understanding Innovation book series (UNDINNO)

Abstract

Multidisciplinary teamwork is a key requirement in the design thinking approach to innovation. The tools currently available for effective team coaching are limited to heuristics derived from either experienced design thinking professionals or clinical psychology practitioners. Our research aims to improve this current situation by providing design thinking managers, coaches and instructors a scientifically validated tool for augmenting design team performance. We present the development of a software tool called the IDN Tool based on the Interaction Dynamics Notation to analyze team interactions and diagnose patterns of behavior that influence design outcomes. We demonstrate the use of the IDN Tool through analysis of the interaction behaviors of seven design teams engaged in a concept generation activity, which were independently rated by a two-person Jury using the criteria of utility and novelty. Through the analysis we were able to visually isolate the interaction behaviors that had a high positive or negative correlation with the levels of novelty and utility of concepts judged a priori. With further work, this has the potential of improving in-process design team performance with a positive influence on design outcomes.

References

  1. Carrizosa K, Eris Ö, Milne A, Mabogunje A (2002) Building the design observatory: a core instrument for design research. In: Proceedings of DESIGN 2002, the 7th international design conference, DubrovnikGoogle Scholar
  2. Cross N, Dorst K, Christiaans H (eds) (1996) Analysing design activity. Wiley, New York, NYGoogle Scholar
  3. Edelman J (2011) Understanding radical breaks: media and behavior in small teams engaged in redesign scenarios. Ph.D. thesis, Stanford UniversityGoogle Scholar
  4. Jung M (2011) Engineering team performance and emotion: affective interaction dynamics as indicators of design team performance. Ph.D. thesis, Stanford UniversityGoogle Scholar
  5. Kress G (2012) The effects of team member intrinsic differences on emergent team dynamics and long-term innovative performance in engineering design teams. Ph.D. thesis, Stanford UniversityGoogle Scholar
  6. Pfeffer J, Sutton RI (2013) The knowing-doing gap: how smart companies turn knowledge into action. Harvard Business Press, Boston, MAGoogle Scholar
  7. Schar M (2011) Pivot thinking and the differential sharing of information within new product development teams. Ph.D. thesis, Stanford UniversityGoogle Scholar
  8. Shah JJ, Smith SM, Vargas-Hernandez N (2003) Metrics for measuring ideation effectiveness. Des Stud 24(2):111–134CrossRefGoogle Scholar
  9. Sonalkar N (2012) A visual representation to characterize moment-to-moment concept generation through interpersonal interactions in engineering design teams. Ph.D. thesis, Stanford UniversityGoogle Scholar
  10. Sonalkar N, Mabogunje A, Leifer L (2013) Developing a visual representation to characterize moment-to-moment concept generation in design teams. Int J Des Creat Innov 1(2):93–108CrossRefGoogle Scholar
  11. Tang J, Leifer L (1991) An observational methodology for studying group design activity. Res Eng Des 2(4):209–219CrossRefGoogle Scholar
  12. Törlind P, Sonalkar N, Bergström M, Blanco E, Hicks B, McAlpine H (2009) Lessons learned and future challenges for design observatory research. In: Proceedings of ICED 09, the 17th international conference on engineering design, vol 2, Design theory and research methodology, Palo Alto, CA, USAGoogle Scholar
  13. Valkenburg R (2000) The reflective practice in product design teams. Delft University of Technology, DelftGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Neeraj Sonalkar
    • 1
  • Ade Mabogunje
    • 1
  • Gina Pai
    • 1
  • Aparna Krishnan
    • 1
  • Bernard Roth
    • 2
  1. 1.Center for Design ResearchStanford UniversityStanfordUSA
  2. 2.Hasso Plattner Institute of Design, Stanford UniversityStanfordUSA

Personalised recommendations