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Asia-Pacific Conference on Business Process Management

AP-BPM 2015: Asia Pacific Business Process Management pp 183–197Cite as

Process Visualization Techniques for Multi-perspective Process Comparisons

Part of the Lecture Notes in Business Information Processing book series (LNBIP,volume 219)

Abstract

Organizations executing similar business processes need to understand the differences and similarities in activities performed across work environments. Presently, research interest is directed towards the potential of visualization for the display of process models, to support users in their analysis tasks. Although recent literature in process mining and comparison provide several methods and algorithms to perform process and log comparison, few contributions explore novel visualization techniques. This paper analyzes process comparison from a design perspective, providing some practical visualization techniques as analysis solutions. In order to support the needs of business analysts the design of the visual comparison has been tackled via three different points of view: the general model, the superimposed model and the side-by-side comparison. A case study is presented showing a preliminary evaluation of the application of process mining and visualization techniques to patient treatment across two Australian hospitals.

Keywords

  • Comparative visualization
  • Process mining
  • Business process management

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Notes

  1. 1.

    Process Mining Tools - http://www.promtools.org/.

  2. 2.

    Disco - http://www.fluxicon.com/disco/.

  3. 3.

    These event logs represent patients presenting for treatments at Emergency Departments (ED) of two QLD hospitals.

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Acknowledgement

This research is supported by Australian Centre for Health Services Innovation (#SG00009-000450).

Author information

Authors and Affiliations

  1. DensityDesign Research Lab, Politecnico di Milano, via Durando 10, 20158, Milan, Italy

    A. Pini

  2. Business Process Management Discipline, Queensland University of Technology, GPO Box 2434, Brisbane, QLD, 4001, Australia

    R. Brown & M. T. Wynn

Authors
  1. A. Pini
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  2. R. Brown
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  3. M. T. Wynn
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Corresponding author

Correspondence to A. Pini .

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Editors and Affiliations

  1. Chonbuk National University, Jeonju, Korea, Republic of (South Korea)

    Joonsoo Bae

  2. Massey University, Albany, New Zealand

    Suriadi Suriadi

  3. Tsinghua University, Beijing, China

    Lijie Wen

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Pini, A., Brown, R., Wynn, M.T. (2015). Process Visualization Techniques for Multi-perspective Process Comparisons. In: Bae, J., Suriadi, S., Wen, L. (eds) Asia Pacific Business Process Management. AP-BPM 2015. Lecture Notes in Business Information Processing, vol 219. Springer, Cham. https://doi.org/10.1007/978-3-319-19509-4_14

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  • DOI: https://doi.org/10.1007/978-3-319-19509-4_14

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-19508-7

  • Online ISBN: 978-3-319-19509-4

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