Abstract
Social media have changed how governments communicate with society, encouraging participation and the interaction of citizens in public affairs. The main aim of this study is to analyse the online practices of Spanish local governments, through Facebook, to examine the factors that influence these practices and to determine citizens’ mood in this respect. The results obtained show that the popularity and virality of municipal Facebook pages are greater than their followers’ degree of commitment. Users take a positive view of the pages, and the type of information most commonly shared on Facebook by Spanish local governments is of a social nature. Factors that influence local government’s Facebook practices include the level of internet use among the population, the level of municipal debt, the number of inhabitants and the economic capacity of the population.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Agostino, D. (2013). Using social media to engage citizens: A study of Italian municipalities. Public Relations Review, 39, 232–234.
Akadwani, A. M. (2014). Gravitating towards Facebook (GoToFB): What it is? and how can it be measured? Computers in Human Behavior, 33, 270–278.
Alcaide, L., Caba, C., & López, A. (2013). Public managers’ perceptions of e-government efficiency: A Case study of Andalusian municipalities. EGPA Annual Conference, 11–13 September 2013, Edinburgh, Scotland.
Alt, J., & Dreyer, D. (2006). Fiscal transparency, political parties, and debt in OECD countries. European Economic Review, 50(6), 1403–1439.
Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29, 123–132.
Bonsón, E., & Ratkai, M. (2013). A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page. Online Information Review, 37(5), 787–803.
Bonsón, E., Royo, S., & Ratkai, M. (2013). Analysis of European municipalities’ Facebook channels activity and citizens’ engagement. XVII Congreso AECA “Ética y emprendimiento: valores para un nuevo desarrollo”, Pamplona (Spain).
Bonsón, E., Royo, S., & Ratkai, M. (2014). Facebook practices in Western European Municipalities: An empirical analysis of activity and citizens’ engagement. Administration & Society, http://aas.sagepub.com/content/early/2014/09/04/0095399714544945.abstract
Bortree, D., & Seltzer, T. (2009). Dialogic strategies and outcomes: An analysis of environmental advocacy groups’ Facebook profiles. Public Relations Review, 35(3), 317–319.
Bretschneider, S. I., & Mergel, I. (2010). Technology and public management information systems: Where have we been and where are we going. In D. C. Menzel & H. J. White (Eds.), The state of public administration: Issues, problems and challenges (pp. 187–203). New York: M.E. Sharpe.
Chi, F., & Yang, N. (2010). Twitter in Congress: Outreach vs. transparency. Social Sciences, 1–20.
Deegan, C. (2006). Legitimacy theory. In Z. Hogue (Ed.), Methodological issues in accounting research: Theories and methods (pp. 161–182). London: Spiramus Press.
Deegan, C., & Samkin, G. (2009). New Zealand financial accounting. Sydney: McGraw-Hill.
Dowling, J., & Pfeffer, J. (1975). Organizational legitimacy: Social values and organizational behavior. The Pacific Sociological Review, 18, 122–136.
EC (2003). Directive 2003/98/EC of the European Parliament and of the Council of 17 November 2003 on the Re-use of Public Sector Information. http://ec.europa.eu/information_society/policy/psi/docs/pdfs/directive/psi_directive_en.pdf.
Ellison, N. R., & Hardey, M. (2014). Social media and local government: Citizenship, consumption and democracy. Local Government Studies, 40(1), 21–40.
Facebook, (2013a). Key facts. Facebook. http://newsroom.fb.com/key-facts.
Facebook, (2013b). The annual Facebook emagazine. http://techcrunch.com/2013/12/29/facebook-international-user-growth/.
Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston: Pitman Press.
Frost, G., & Semaer, M. (2002). Adoption of environmental reporting and management practices: An analysis of New South Wales public sector entities. Financial Accountability and Management, 18, 103–127.
Gallego, I., García, I. M., & Rodríguez, L. (2009). Universities’ websites: Disclosure practices and the revelation of financial information. The International Journal of Digital Accounting Research, 9, 153–192.
Gandía, J. L., & Archidona, M. C. (2008). Determinants of web site information by Spanish city councils. Online Information Review, 32(1), 35–57.
Gaventa, J., & Valderrama, C. (1999). Participation, citizenship and local governance. Workshop Report. Paper presented at the workshop on strengthening participation in local governance. Institute of Development Studies, June 21–24, 1999, Brighton.
Grimmelikhuijsen, S. G. (2010). Transparency of public decision-making: Towards trust in local government? Policy and Internet, 2(1), 5–35.
Guthrie, J., Petty, R., & Ricceri, F. (2006). The voluntary reporting of intellectual capital: comparing evidence from Hong Kong and Australia. Journal of Intellectual Capital, 7(2), 254–271.
Ho, A. T. K. (2002). Reinventing local governments and the e-government initiative. Public Administration Review, 62(4), 434–444.
Hoffman, D. L., & Fodor, M. (2010). Can you measure the ROI of your social media marketing? MIT Sloan Management Review, 52(1), 40–49.
Hong, H. (2013). Government websites and social media’s influence on government-public relationships. Public Relations Review, 39, 346–356.
Holzer, M, & Kim, S.T. (2005). Digital Governance in Municipalities Worldwide, A Longitudinal Assessment of Municipal Web Sites Throughout the World. The E-Governance Institute, Rutgers University, Newark and the Global e-policy e-government Institute, Sungkyunkwan, University.
Huang, C. (2010). Board, ownership and performance of banks with a dual board system: Evidence from Taiwan. Journal of Management and Organization, 16(2), 219–234.
Kent, M., & Taylor, M. (1998). Building dialogic relationships through World Wide Web. Public Relations Review, 24, 321–334.
Kent, M. L., & Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28, 21–37.
Kent, M., Taylor, M., & White, W. J. (2003). The relationship between web site design and organizational responsiveness to stakeholders. Public Relations Review, 29, 63–77.
Licha, I. (2002). Citizen participation and local government in Latin America: Advances, challenges and best practices. Washington, DC: Inter American Development Bank.
Linders, D. (2011). We-government: An anatomy of citizen coproduction in the information age. Paper presented at the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, June 12–15, 2011, College Park, MD.
McAllister, S. M. (2012). How the world’s top universities provide dialogic forums for marginalized voices. Public Relations Review, 38(2), 319–327.
Moon, M. J. (2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424–433.
Moreno, M. (2013). 5 métricas en social media para evaluar tu gestión de comunicación. http://augure.es/default.aspx?ID=58&TITLE=M%C3%A9tricas+en+Social+Media.
Nah, S., & Saxton, G. D. (2012). Modeling the adoption and use of social media by nonprofit organizations. New Media & Society, 15(2), 294–313.
National Institute of Statistics (2012). Spanish National Accounts. National Institute of Statistics. http://www.ine.es/jaxi/menu.do?type=pcaxis&path=%2Ft35%2Fp008&file=inebase&L=1.
National Institute of Statistics (2013). Population figures and Demographic Censuses. National Institute of Statistics. http://www.ine.es/en/inebmenu/mnu_cifraspob_en.htm.
Ni, A. Y., & Bretschneider, S. (2007). The decision to contract out: A study of contracting for e-Government services in state governments. Public Administration Review, 67(3), 531–544.
Norris, D. F., & Reddick, C. G. (2013). Local e-government in the United States: Transformation or incremental change? Public Administration Review, 73(1), 165–175.
Oakerson, R. J. (1999). Governing local public economies: Creating the civic metropolis. Richmond, VA: ICS Press.
Peters, K., Chen, Y., Kaplan, A. M., Ognibeni, B., & Pauwels, K. (2013). Social media metrics—A framework and guidelines for managing social media. Journal of Interactive Marketing, 27, 281–298.
Pina, V., Torres, L., & Royo, S. (2010). Is e-government promoting convergence towards more accountable local governments? International Public Management Journal, 13(4), 350–380.
Purser, K. (2012). Using social media in local government: 2011 survey report. Sydney: Australian Centre of Excellence for Local Government, University of Technology.
Rodríguez, L., Garcia, I. S., & Gallego, I. (2011). Determining factors of e-Government development: A worldwide national approach. International Public Management Journal, 14(2), 218–248.
Rybalko, S., & Seltzer, T. (2010). Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter. Public Relations Review, 36(4), 336–341.
Sæbø, Ø., Rose, J., & Nyvang, T. (2009). The role of social networking services in eParticipation. In A. Macintosh & E. Tambouris (Eds.), Electronic participation: Lecture notes in computer science (pp. 46–55). Linz: Springer.
Sáez-Martín, A., Haro-de-Rosario, A., & Caba-Perez, C. (2014). A vision of social media in the Spanish smartest cities. Transforming Government: People, Process and Policy, 8(4), 521–544.
Sandoval, R., & Gil, J. R. (2012). Government-citizen interactions using web 2.0 tools: The case of Twitter in Mexico. In C. G. Reddick & S. K. Aikins (Eds.), Web 2.0 technologies and democratic governance: Political, policy and management implications (pp. 233–248). New York: Springer.
Serrano, C., Rueda, M., & Portillo, P. (2009). Factors influencing e-disclosure in local public administrations. Environment and Planning C, 27(2), 355–378.
Snead, J. T. (2013). Social media use in the U.S. Executive branch. Government Information Quarterly, 30, 56–63.
Styles, A. K., & Tennyson, M. (2007). The accessibility of financial reporting of U.S. municipalities on the Internet. Journal of Public Budgeting, Accounting and Financial Management, 19(1), 56–92.
Strecker, A. (2011). Flocking to Facebook: How local governments can build citizen engagement. Paper presented at the annual Capstone Conference for the University of North Carolina at Chapel Hill Public Administration Program, Chapel Hill, NC.
Sun, T., & Wu, G. (2012). Traits, predictors, and consequences of Facebook self-presentation. Social Science Computer Review, 30(4), 419–433.
Takagi, K., Rzepka, R., & Araki, K. (2011). Just keep tweeting, dear: web-mining methods for helping a social robot understand user needs. AAAI Spring Symposium—Technical Report, SS-11-05, 60–65. www.aaai.org/ocs/index.php/SSS/SSS11/paper/view/2379/2884
Tolbert, C. J., Mossberger, K., & McNeal, R. (2008). Institutions, policy and e-government in the American states. Public Administration Review, 68, 549–563.
Towner, T. L., & Dulio, D. A. (2012). New media and political marketing in the United States: 2012 and beyond. Journal of Political Marketing, 11(1/2), 95–119.
U.S. Census Bureau (2011). U.S. & World Population Clocks. http://www.census.gov/main/www/popclock.html.
Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social networking: How non-profit organisations are using Facebook. Public Relations Review, 35(2), 102–106.
Waters, R. D., Tindall, T. J., & Morton, T. S. (2010). Media catching and the journalist—Public relations practitioners relationship: How social media are changing the practice of media relations. Journal of Public Relations Research, 22(3), 241–264.
Watt, P. (2004). Financing local government. Local Government Studies, 30(4), 609–623.
Wright, D. K., & Hinson, M. D. (2009). Examining how public relations practitioners actually are using social media. Public Relations Journal, 3(3), 1–33.
Acknowledgement
This research was carried out with financial support from the Regional Government of Andalusia (Spain), Department of Innovation, Science and Enterprise (Research Projects P10-SEJ-06628 and P11-SEJ-7700) and FPU/2013 grant from the Spanish Ministry of Science and Innovation (MCINN).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Appendix
Appendix
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this chapter
Cite this chapter
De Rosario, A.H., Martín, A.S., Pérez, M.D.C.C. (2016). The Use of Facebook to Promote Engagement with Local Governments in Spain. In: Sobaci, M. (eds) Social Media and Local Governments. Public Administration and Information Technology, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-17722-9_12
Download citation
DOI: https://doi.org/10.1007/978-3-319-17722-9_12
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-17721-2
Online ISBN: 978-3-319-17722-9
eBook Packages: Economics and FinanceEconomics and Finance (R0)