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Social Media Experiences at County Level: The Case of the State of Mexico

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Smarter as the New Urban Agenda

Part of the book series: Public Administration and Information Technology ((PAIT,volume 11))

Abstract

Social media started to be used in public administration in the 1990s. After the Web 2.0 tools impacted government websites, the new trend of Facebook, Twitter, YouTube, and Instagram were implemented in home pages. However, very little is known regarding the consequences of these new technologies and their relationship with citizens and public officials. The focus of this chapter is to understand the link between social media and smart cities. Since citizens use information technologies to communicate, collaborate, and interact, these same activities can be used in smart cities. In order to understand this linkage, we developed a questionnaire based on two different but complementary frameworks related to social media and smart cities and interviewed the chief information officers (CIO)’s of eight cities in the State of Mexico. Our findings reveal that social media tools are immersed into the smart cities’ practices. As a consequence, they are bringing changes in the departments, systems, and relationships among internal agencies. If social media tools are going to be used, then important issues such as inclusion, empowerment, and information quality need to be addressed.

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Author information

Authors and Affiliations

  1. Universidad Autónoma del Estado de México, Pino Suares Sur 607, Col. Americas, 50130, Toluca, MEX, Mexico

    Rodrigo Sandoval-Almazán

  2. Universidad Autónoma del Estado de México, Guillermo Menes Servin 107, Residencial, Colón, 50120, Toluca, MEX, Mexico

    Juan Carlos Núñez Armas

Authors
  1. Rodrigo Sandoval-Almazán
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  2. Juan Carlos Núñez Armas
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Corresponding author

Correspondence to Rodrigo Sandoval-Almazán .

Editor information

Editors and Affiliations

  1. Centro de Investigacion y Docencia Economicas (CIDE), Mexico, D.F. C.P., Mexico

    J. Ramon Gil-Garcia

  2. Center for Technology in Government, University at Albany State University of New York, Albany, New York, USA

    Theresa A. Pardo

  3. Myongji University, Seoul, Korea (Republic of)

    Taewoo Nam

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Sandoval-Almazán, R., Núñez Armas, J. (2016). Social Media Experiences at County Level: The Case of the State of Mexico. In: Gil-Garcia, J., Pardo, T., Nam, T. (eds) Smarter as the New Urban Agenda. Public Administration and Information Technology, vol 11. Springer, Cham. https://doi.org/10.1007/978-3-319-17620-8_15

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