Skip to main content
SpringerLink
Log in
Book cover

International Workshop on Enterprise Systems

International Workshop on Enterprise Systems

International Workshop on Enterprise Systems

Pre-ICIS 2011, Pre-ICIS 2012, Pre-ICIS 2010: Enterprise Systems. Strategic, Organizational, and Technological Dimensions pp 19–44Cite as

EMR Implementation: Lessons Learned from ERP

  • Conference paper
  • First Online:

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 198))

Abstract

The adoption of electronic medical records is a strategy for improving health care in the United States, and there are national efforts to provide funding for the initial purchase of EMR systems. The use of IT in making clinical health care more efficient and effective is well known. But recent articles in the healthcare domain indicate that 20 to 30 % of electronic medical record (EMR) systems fail within a year of implementation [11]. This study examines the implementation of EMR systems and compares these practices, issues, lessons learned, and critical success factors with what we have learned from implementing ERP systems. The findings identify the similarities between ERP and EMR systems projects and offer insights into applying the lessons learned in the past to the current challenges in EMR implementation.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Ash, J., Bates, D.: Factors and forces affecting EHR system adoption: report of a 2004 ACMI discussion. J. Am. Med. Inf. Assoc. 12(1), 229 (2005)

    Google Scholar 

  2. Bancroft, N., Seip, H., Sprengel, A.: Implementing SAP R/3, 2nd edn. Manning Publications, Greenwich (1998)

    Google Scholar 

  3. Barki, H., Pinsonneault, A.: A model of organizational integration, implementation effort, and performance. Organ. Sci. 16(2), 165–179 (2005)

    Article  Google Scholar 

  4. Baron, R.J., Fabens, E.L., Schiffman, M., Wolff, E.: Electronic health records: just around the corner? or over the cliff. Ann. Intern. Med. 143(3), 222–226 (2005)

    Article  Google Scholar 

  5. Bhattacherjee, A., Davis, C., Hikmet, N., Kayhan,V.: User reactions to information technology: evidence from the healthcare sector. In: Twenty Ninth International Conference on Information Systems (2008)

    Google Scholar 

  6. Boudreau, M.C., Robey, D.: Enacting integrated information technology: a human agency perspective. Organ. Sci. 16(1), 3–18 (2005)

    Article  Google Scholar 

  7. Bowen, P.L., Cheung, M.-Y.D., Rohde, F.: Enhancing IT governance practices: a model and case study of an organization’s efforts. Int. J. Acc. Inf. Syst. 8, 191–221 (2007)

    Article  Google Scholar 

  8. Bradford, M., Florin, J.: Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. Int. J. Acc. Inf. Syst. 4, 205–225 (2003)

    Article  Google Scholar 

  9. Brady, C., Gargeya, V.: Success and failure factors of adopting SAP in ERP system implementation. Bus. Process Manag. J. 11(5), 501–516 (2005)

    Article  Google Scholar 

  10. Brown, C., Vessey, I.: Managing the next wave of enterprise systems: leveraging lessons from ERP. MIS Q. Executive 2(2), 65–77 (2003)

    Google Scholar 

  11. Chin, T.: Avoiding EMR meltdown: how to get your money’s worth. In: American Medical News (2006)

    Google Scholar 

  12. Ciborra, C.: From Control to Drift: The Dynamics of Corporate Information Infrastructures. Oxford University Press, Oxford (2000)

    Google Scholar 

  13. Doolan, D., Bates, D.: Computerized Physician Order Entry Systems in Hospitals: Mandates and Incentives. Project HOPE-The People-to-People Health Foundation Inc, Millwood (2002)

    Google Scholar 

  14. Gattiker, T.F., Goodhue, D.L.: What happens after ERP implementation: understanding the impact of inter-dependence and differentiation of plant-level outcomes. MIS Q. 29(3), 559–585 (2005)

    Google Scholar 

  15. Glaser, B.G., Strauss, A.: The Discovery of Grounded Theory. Aldine, Chicago (1967)

    Google Scholar 

  16. Hing, E.S., Burt, C., Woodwell, D.: Electronic Medical Record Use by Office-Based Physicians and Their Practices: United States, 2006. Advance Data from Vital and Health Statistics, Hyattsville (2007). Number 393

    Google Scholar 

  17. Ilie, V.: How to influence physicians to use electronic medical records (EMR)? social influence tactics and their effects on EMR implementation effectiveness. In: Thirtieth International Conference on Information Systems (2009)

    Google Scholar 

  18. Lorenzi, N., Riley, R.: Managing change. J. Med. Inf. Assoc. 7, 116–124 (2000)

    Article  Google Scholar 

  19. Mabert, V.A., Soni, A., Venkataramanan, M.A.: Enterprise resource planning: managing the implementation process. Eur. J. Oper. Res. 146(2), 302–314 (2003)

    Article  MATH  Google Scholar 

  20. Markus, M.L., Axline, S., Petrie, D., Tanis, C.: Learning from adopters’ experiences with ERP: problems encountered and successes achieved. J. Inf. Technol. 15, 245–265 (2000)

    Article  Google Scholar 

  21. Motwani, J., Mirchandanai, D., Madan, M., Gunasekaran, A.: Successful implementation of ERP projects, evidence from two case studies. Int. J. Prod. Econ. 75(1–2), 83–94 (2002)

    Article  Google Scholar 

  22. Motwani, J., Subramanian, R., Gopalakrishna, P.: Critical factors for successful ERP implementation: exploratory findings from four case studies. Comput. Ind. 56, 529–544 (2005)

    Article  Google Scholar 

  23. Muscatello, J.R., Parente, D.H.: Enterprise resource planning (ERP): a postimplementation cross-case analysis. Inf. Resour. Manag. J. 19(3), 61–80 (2006)

    Article  Google Scholar 

  24. Muscatello, J.R., Small, M.H., Chen, I.J.: Implementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms. Int. J. Oper. Prod. Manag. 23(7/8), 850–871 (2003)

    Article  Google Scholar 

  25. Nah, F.F.-H., Delgado, S.: Critical success factors for enterprise resource planning implementation and upgrade. J. Comput. Inf. Syst. 46(5), 99–113 (2006)

    Google Scholar 

  26. Nah, F.F.-H., Lau, J.L.-S., Kuang, J.: Critical factors for successful implementation of enterprise systems. Bus. Process Manag. J. 7(3), 285–296 (2001)

    Article  Google Scholar 

  27. Nelson, R.Ryan: Project retrospectives: evaluating project success, failure, and everything in between. MIS Q. Executive 4(3), 361–373 (2005)

    Google Scholar 

  28. Parr, A.N., Shanks, G., Darke, P.: Identification of necessary factors for successful implementation of ERP systems. In: Ngwerryama, O., Introna, L., Myers, M., DeGross, J. (eds.) New Information Technologies in Organizational Processes, pp. 99–119. Kluwer Academic Publishers, Boston (1999)

    Chapter  Google Scholar 

  29. Parr, A., Shanks, G.: A model of ERP project implementation. J. Inf. Technol. 15, 289–303 (2000)

    Article  Google Scholar 

  30. Poissant, L., Pereira, J., Tamblyn, R., Kawasumi, Y.: The impact of electronic health records on time efficiency of physicians and nurses: a systematic review. J. Am. Med. Inf. Assoc. 12(5), 505–516 (2005)

    Article  Google Scholar 

  31. Pollack, N., Cornford, J.: ERP systems and the university as a ‘unique’ organization. Inf. Technol. People 17(1), 31–52 (2004)

    Article  Google Scholar 

  32. Pozzebon, M.: Combining a structuration approach with a behavioral-based model to investigate ERP usage. Paper Presented at Americas Conference on Information Systems 2000, Long Beach (2000)

    Google Scholar 

  33. Ross, J., Vitale, M., Willcocks, L.: The continuing ERP revolution: Sustainable lessons, new modes of delivery. In: Shanks, G., Seddon, P., Willcocks, L. (eds.) Second-Wave Enterprise Resource Planning Systems. Cambridge University Press, Cambridge (2003)

    Google Scholar 

  34. Scott, J., Vessey, I.: Managing risks in enterprise systems implementations. Commun. ACM 45(4), 74–81 (2002)

    Article  Google Scholar 

  35. Soh, C., Sia, K., et al.: Misalignments in ERP implementation: a dialectic perspective. Int. J. Human-Comput. Interact. 16(10), 81–100 (2003)

    Article  Google Scholar 

  36. Srivardhana, T., Pawlowski, S.D.: ERP systems as an enabler of sustained business process innovation: a knowledge-based view. J. Strateg. Inf. Syst. 16(1), 51–69 (2007)

    Article  Google Scholar 

  37. Sumner, M.: Risk factors in managing enterprise-wide ERP projects. J. Inf. Technol. 15, 317–327 (2002)

    Article  Google Scholar 

  38. Sumner, M.: Critical success factors in EMR implementation. Working Paper, The McDowell Research Center for Global Information Technology Management, University of North Carolina Greensboro, October 12, 2009 (2009)

    Google Scholar 

  39. Sumner, M.: Risk factors in managing enterprise-wide/ERP projects. J. Inf. Technol. 15(4), 317–327 (2002)

    Article  Google Scholar 

  40. Tong, Y., Teo, H.-H., Tan, C.-H.: Direct and indirect use of information systems in organizations: an empirical investigation of system usage in a public hospital. In: Twenty Ninth International Conference on Information Systems (2008)

    Google Scholar 

  41. Tong, Y., Teo, H.-H.: Migrating to integrated electronic medical record: an empirical investigation of physicians’ use preference. In: 30th International Conference on Information Systems (2009)

    Google Scholar 

  42. Umble, E.J., Haft, R., Umble, M.M.: ERP: implementation procedures and critical success factors. Eur. J. Oper. Res. 146, 241–257 (2003)

    Article  MATH  Google Scholar 

  43. Wagner, E.L., Newell, S.: Best for whom? the tension between ‘best practice’ ERP packages and diverse epistemic cultures in a university context. J. Strateg. Inf. Syst. 13(4), 305–328 (2004)

    Article  Google Scholar 

  44. Wilcox, A., Bowes, W.A., Thornton, S., Narus, S.: Physician use of outpatient electronic health records to improve care. In: Columbia University, New York Presbyterian Hospital, Intermountain Healthcare, Department of Biomedical Informatics, University of Utah, American Medical Informatics Association (AMIA) 2008 Symposium Proceedings, pp. 809–813 (2008)

    Google Scholar 

  45. Willcocks, L.P., Sykes, R.: The role of the CIO and the IT function in ERP. Commun. ACM 43(4), 22–28 (2000)

    Article  Google Scholar 

  46. Yeow, A., Faraj, S.: Marrying work within the healthcare organization: a narrative network perspective on IT innovation-mediated organization change. J. Assoc. Inf. Syst. (2008)

    Google Scholar 

  47. Zandieh, S., Mills, S., Yoon-Flannery, K., Kuperman, G., Kaushal, R.: Provider’ expectations of ambulatory electronic health records (EHR’s). In: American Medical Informatics Association (AMIA) 2008 Symposium Proceedings, 1191. Weill Cornell Medical College, New York, New York-Presbyterian Hospital, New York, Columbia University, New York (2008)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Computer Management and Information Systems, School of Business, Southern Illinois University Edwardsville, Edwardsville, IL, 62026, USA

    Mary Sumner

Authors
  1. Mary Sumner
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Mary Sumner .

Editor information

Editors and Affiliations

  1. Queensland University of Technology, Brisbane, Queensland, Australia

    Darshana Sedera

  2. Universität Potsdam, Potsdam, Germany

    Norbert Gronau

  3. Southern Illinois University, Edwardsville, Illinois, USA

    Mary Sumner

Appendix A: Project Interview Form

Appendix A: Project Interview Form

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Sumner, M. (2015). EMR Implementation: Lessons Learned from ERP. In: Sedera, D., Gronau, N., Sumner, M. (eds) Enterprise Systems. Strategic, Organizational, and Technological Dimensions. Pre-ICIS Pre-ICIS Pre-ICIS 2011 2012 2010. Lecture Notes in Business Information Processing, vol 198. Springer, Cham. https://doi.org/10.1007/978-3-319-17587-4_2

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-17587-4_2

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-17586-7

  • Online ISBN: 978-3-319-17587-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation