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Achieving Competitive Advantage through Quality Management pp 143–154Cite as

The ISO 9001 Standard in the Spanish Construction Industry

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Abstract

The ISO 9001 Standard is a quality assurance standard for products and services. It is well established in the construction industry, which is one of the major industries worldwide, including in Spain. The objective of this paper was to analyse how adhering to this standard affects results in Spanish construction companies. To this end, a questionnaire was sent to 302 companies in the construction industry, yielding 126 responses. These empirical data imply that obtaining the ISO 9001 certification has positive effects that yield both “internal” and “external” benefits. According to firms, significant internal benefits were improvements to organisational processes. The most frequently mentioned external benefits were commercial aspects, such as better chances of competing in the market.

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Author information

Authors and Affiliations

  1. Business Economics, Universidad Rey Juan Carlos, s/n, Paseo de los Artilleros, Madrid, 28032, Spain

    Camilo Prado-Román, Carlos del Castillo-Peces & Carmelo Mercado-Idoeta

  2. Business Economics, Universidad Internacional de la Rioja, n° 163, Paseo de la Castellana, Madrid, 28046, Spain

    Julian del Castillo-Peces

Authors
  1. Camilo Prado-Román
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  2. Carlos del Castillo-Peces
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  3. Carmelo Mercado-Idoeta
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  4. Julian del Castillo-Peces
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Corresponding author

Correspondence to Camilo Prado-Román .

Editor information

Editors and Affiliations

  1. Department of Business Administration, Universitat Politècnica de València, Departamento de organización de Empresas, Valencia, Spain

    Marta Peris-Ortiz

  2. Departamento de Economia Financiera y Contabilidad, Facultad de Estudios Empresariales y Turismo; Universidad de Extremadura, Cáceres, Spain

    José Álvarez-García

  3. Department of Business Administration, Universitat Politècnica de València, Departamento de organización de Empresas, Valencia, Spain

    Carlos Rueda-Armengot

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Prado-Román, C., del Castillo-Peces, C., Mercado-Idoeta, C., del Castillo-Peces, J. (2015). The ISO 9001 Standard in the Spanish Construction Industry. In: Peris-Ortiz, M., Álvarez-García, J., Rueda-Armengot, C. (eds) Achieving Competitive Advantage through Quality Management. Springer, Cham. https://doi.org/10.1007/978-3-319-17251-4_9

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