The EFQM Model as an Instrument to Legitimise Organisations
The number of studies to have shown the importance of legitimacy for organisations is growing. Legitimacy has become a key factor for organisations to survive and grow. Numerous mechanisms exist for acquiring legitimacy. Their implementation involves engaging in actions that conform to what is expected of an institution. This study aims to highlight the effect of management excellence, in compliance with the EFQM model, on the legitimacy of organisations. The principles of excellence, as established by this model, are consistent with what is expected of an institution. The general hypothesis is that organisations with a higher level of excellence show greater legitimacy. To achieve this objective, this study analyses the relationship between the excellence of 23 schools in the region of Madrid and their legitimacy. Results suggest that the EFQM management excellence model is a useful tool and guide to steer the process of institutionalisation and the achievement of legitimacy. Results also suggest implications in the field of institutional theory.
KeywordsQuality Management Customer Relationship Management Institutional Theory Quality Management System Cognitive Legitimacy
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