Knowledge Asset Management Pertinent to Information Systems Outsourcing

  • Hanlie SmutsEmail author
  • Paula Kotzé
  • Alta van der Merwe
  • Marianne Loock
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 353)


Organisations have over time realised that leveraging their already-accumulated knowledge assets are the most cost effective way to increase their competitive standing and to harness innovation. In choosing to outsource their information systems (IS), they may unintentionally fragment their knowledge assets by missing critical learning opportunities, with a resulting loss of ensuing business gains. Organisations should manage knowledge exploitation effectively, especially in the context of IS outsourcing arrangements, where the planning, management and operation of all or a part of the IS function, are handed over to an independent third party. There is, however, currently a lack of applied research to explain how knowledge asset dynamics happen in organisational value creation mechanisms, especially in the context of IS outsourcing. This paper analyses and describes knowledge asset management relevant in such an IS outsourcing arrangement. By understanding the requirements to manage knowledge assets, an organisation may optimise the relationships among critical knowledge assets as well as the knowledge sharing mechanisms required to meet knowledge demands in the context of IS outsourcing.


Knowledge assets knowledge management IS outsourcing knowledge transfer knowledge asset management 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Hanlie Smuts
    • 1
    • 3
    Email author
  • Paula Kotzé
    • 2
  • Alta van der Merwe
    • 3
  • Marianne Loock
    • 4
  1. 1.Mobile Telephone NetworksKrugersdorpSouth Africa
  2. 2.CSIR Meraka Institute and Nelson Mandela Metropolitan UniversityPretoriaSouth Africa
  3. 3.Department of InformaticsUniversity of PretoriaHatfieldSouth Africa
  4. 4.School of ComputingUniversity of South AfricaPretoriaSouth Africa

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