Abstract
This article brings forward a definition of best practice (BP) in university strategic management, drawing upon the European Foundation for Quality Management’s (EFQM) model, exploring the potential contribution of the EFQM model in assessing best practices in the context of university management. The article proposes a conceptual framework that aims to identify, assess and accredit best practice. This conceptual model includes the definition of the requirements needed and the assessment dimensions and focuses on the content of good practice: its deployment, impact and the results provided, its evaluation and revision, its innovation and replicability and the various benefits of its accreditation.
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Notes
- 1.
For the purposes of this chapter, the concepts of “higher education institutions” and “universities” will be used interchangeably. This does not mean that they should be taken as synonymous concepts, given the fact that both concepts are widely known and characterized within the specialized literature, including the various national and regional systems of higher education. It is simply applied to facilitate the reading of the text.
- 2.
EFQM Model 2013 ©EFQM (2012). See: www.clubexcelencia.org
- 3.
See: http://www.clubexcelencia.org/Portals/0/boletin/bu6_nueva_version_perfil.pdf (in Spanish).
- 4.
See Telescopi Excellence criteria: http://telescopi.upc.edu/bdcasos/ (in Spanish).
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Cifuentes-Madrid, J.H., Arranz-Vals, P., Deulofeu, J. (2015). Best Practice in University Strategic Management’s Conceptual Framework. In: Cifuentes-Madrid, J., Landoni Couture, P., Llinàs-Audet, X. (eds) Strategic Management of Universities in the Ibero-America Region. Springer, Cham. https://doi.org/10.1007/978-3-319-14684-3_4
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