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BPM - Driving Innovation in a Digital World pp 215–227Cite as

Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

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Part of the Management for Professionals book series (MANAGPROF)

Abstract

Business process modeling plays an important role in supporting various stages of the BPM lifecycle. While academia and practice have developed a thorough understanding of how to work with fine-granular models, as for instance defined using BPMN, research only recently started to investigate the relationship between good process map design and its impact on process innovation. In this paper, we discuss the current state of process map design in practice. We utilize the case of a European insurance company to illustrate the benefits of a systematic approach to designing process maps to support the framing of business process management in a company and its relationship to process innovation.

Keywords

  • Business Process
  • Process Innovation
  • Core Process
  • Business Process Management
  • Support Process

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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  • DOI: 10.1007/978-3-319-14430-6_14
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Author information

Authors and Affiliations

  1. Institute for Information Business, Wirtschaftsuniversität Wien, Welthandelsplatz 1, 1020, Vienna, Austria

    Monika Malinova & Jan Mendling

Authors
  1. Monika Malinova
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  2. Jan Mendling
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Corresponding author

Correspondence to Monika Malinova .

Editor information

Editors and Affiliations

  1. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Theresa Schmiedel

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Malinova, M., Mendling, J. (2015). Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company. In: vom Brocke, J., Schmiedel, T. (eds) BPM - Driving Innovation in a Digital World. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-14430-6_14

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