Visual Appeal of Hotel Websites: An Exploratory Eye Tracking Study on Chinese Generation Y

Conference paper


With increasing recognition of experience as the essence of tourism, studying visual appeal of web design and striking a balance between usability and aesthetic considerations have elicited considerable attention from tourism and hospitality researchers. In this study, we attempt to explore visual appeal of hotel websites to Chinese Generation Y. Based on prior research, two preeminent web characteristics (i.e., a large main picture and little text) of hotel websites are identified that may be particularly preferable to Chinese Generation Y. A survey and an eye-tracking experiment are triangulated to validate the findings. Results show that web pages of hotel websites with large main pictures and little text are indeed visually appealing to Chinese Generation Y. The visual responses of participants captured by an unobtrusive eye-tracker further support our findings.


Visual appeal Chinese generation Y Hotel website Eye tracking 



The research is partially supported by the National Science Foundation of China (Nos. 71101005, 71331007, and 71471011), Beijing Natural Science Foundation (Nos. 9142010, and 9142011), Beijing Social Science Foundation (No. 13JGC092), Fundamental Research Funds for the Central Universities of Beihang University, and the Hong Kong Scholars Program (No. G-YZ28). Dr. Yan Yu is the corresponding author of this paper.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Jin-Xing Hao
    • 1
    • 2
  • Rui Tang
    • 1
  • Yan Yu
    • 3
  • Nao Li
    • 4
  • Rob Law
    • 4
  1. 1.School of Economics and ManagementBeiHang UniversityBeijingChina
  2. 2.School of InformationRenmin University of ChinaBeijingChina
  3. 3.School of Tourism ManagementBeijing Union UniversityBeijingChina
  4. 4.School of Hotel and Tourism ManagementThe Hong Kong Polytechnic UniversityHong KongChina

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