Abstract
A business process is a logical envelope that coordinates and gives purpose to organisational activities; generally, whereas an activity delivers an output , a process delivers an outcome —a result that is evident to stakeholders outside the organisation as well as those within.
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Notes
- 1.
In the author’s experience it has even been applied to an analysis of committee work with a group of senior civil servants, which then led to revelations about how information technology could make committee activities very much more effective!
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This story was recounted to your author some time after it happened, and it seems improbable, but my recollection of the details is still very clear.
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These examples are contrived and not based on any analysis of a “real” Zoo.
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It might be noted that this idea—the process triangle—mirrors the applications portfolio. Similar arguments are used to distinguish at least the three categories: competitive), qualifying (key operational) and underpinning (support). However, it must be remembered that the process triangle is pitched at a much higher level than the applications portfolio. Where there might be hundreds of applications (information systems) there will be only a few processes—perhaps as few as four or five.
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© 2014 Springer International Publishing Switzerland
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Bytheway, A. (2014). Exploring Business Processes. In: Investing in Information. Springer, Cham. https://doi.org/10.1007/978-3-319-11909-0_5
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DOI: https://doi.org/10.1007/978-3-319-11909-0_5
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