Abstract
This paper presents the result of a study into how organizations choose their supply partners and the extent to which they apply information technology-based systems to co-ordinate and harness potentially diverse sources of knowledge within the organization in carrying out this task. The results revealed that managers have abysmally low awareness of expert systems’ capabilities to revolutionize supply partner selection process and alter the dynamics of competitive advantage. This is worrying because many businesses are becoming vulnerable to growing strategic information-related actions and sophisticated competitive intelligence network of their competitors.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
AI-Faraj, T., Alidi, A. and Al-Zayer, J. (1993), "Vendor selection via spreadsheet analytical hierarchy process", Computers and Industrial Engineering, Vol.25, pp.65–69.
Armstrong, S. and Overton, T. (1977), “Estimating nonresponse bias in mail surveys”. Journal of Marketing Research, Vol.l4,pp.396–402.
Berry, F. (1997), "Explaining managerial acceptance of expert systems", Public Productivity and Management Review, Vol.20 No.3,pp.323–335.
Caruana, A. (1995), “Propositions and a model: do excellent market oriented firms who deliver quality service perform better?” Management Research News, Vol.10, pp.9–23.
Coakes, E. and Merchant, K. (1996), "Expert systems: a survey of their use in UK business", Information and Management, Vol. 39 No.5, pp.223–230.
Dickson, G. (1966), "An analysis of vendor selection systems and decisions", Journal of Purchasing, Vol.2 No.2, pp.5–17.
Dorsch, M., Swanson, S. and Kelly, S. (1998), The role of relationship quality in the stratification of vendors as perceived by customers”, Journal of the Academy of Marketing Science, Vol.26, pp. 5–17.
Griffith, D. (1998), "Vendor selection criteria for resellers", Computer and Technology Review, Vol 18 No.4, pp.40–42.
Kasilingam, R. and Lee, C. (1996), "Selection of vendors - a mixed integer approach", Computers and Industrial Engineering, VoL31 Nos.l&2), pp. 347–351.
Liker, J. and Sindi, A. (1997), "User acceptance of expert systems: a test of the theory of reasoned action", Journal of Engineering and Technology Management, Vol.14 No.2, pp. 147–173.
Owrang, O. and Grupe, F. (1997), "Database tool to knowledge for rule-based expert systems", Information and Software Technology, Vol.39 No.9, pp.607–616.
Patton, W. (1996), "Use of human judgement in industrial buyers’ vendor selection decisions", Industrial Marketing Management, Vol.25 No.2, pp. 135–150.
Porter, M. (1985), Competitive advantage, NY. Free Press.
Roodhooft, F and Konings, J. (1997), "Vendor selection and evaluation - an activity based costing approach", European Journal of Operational Research, .Vol.96 No.1, pp.97–102.
Thompson, M. (1996), "Effective purchasing strategy; the untapped source of competitiveness", Supply Chain Management, Vol.1 No.3, pp. 6–8.
Weber, C. (1996), "A data envelopment analysis approach to measuring vendor performance", Supply Chain Management, Vol.1 No.1, pp. 28–39.
Weber, C, Current, J. and Benton, W. (1991), "Vendor selection criteria and methods", European Journal of Operational Research, Vol.50 No.1, pp. 2–19.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Academy of Marketing Science
About this paper
Cite this paper
Nwankwo, S., Aiyeku, J. (2015). Supplier Selection In Business-to-Business Markets: Scope For Applying Artificial Intelligence Systems. In: Spotts, H., Meadow, H. (eds) Proceedings of the 2000 Academy of Marketing Science (AMS) Annual Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-11885-7_4
Download citation
DOI: https://doi.org/10.1007/978-3-319-11885-7_4
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-11884-0
Online ISBN: 978-3-319-11885-7
eBook Packages: Business and EconomicsBusiness and Management (R0)