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Building a Logic for a Public Administration Service Transformation Algorithm

  • Ioannis SavvasEmail author
  • Nick Bassiliades
  • Elias Pimenidis
  • Alexander B. Sideridis
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 441)

Abstract

This paper presents a rationale for establishing a Public Administration Service Transformation Algorithm. It introduces an abstract top level reusable model representing how Public Administration (PA) operates in providing services to the citizens, based on an input-output model. The approach adopted here is a goal-oriented one, placing the administrative act at the centre of PA’s operation, as act is the means of expressing PA’s will. In this way an algorithm which may identify malfunctions, propose services and conceptualize systems to remedy failings in service provision could be built. Using PA’s performance, both in effectiveness and efficiency to spot problems, and based on the improvement of these features, suggestions of services and systems could be made.

Keywords

Transformational government Public Administration operational model Public Administration effectiveness Public Administration efficiency 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Ioannis Savvas
    • 1
    Email author
  • Nick Bassiliades
    • 2
  • Elias Pimenidis
    • 3
  • Alexander B. Sideridis
    • 1
  1. 1.Agricultural University of AthensAthensGreece
  2. 2.Aristotle University of ThessalonikiThessalonikiGreece
  3. 3.University of the West of EnglandFrenchay, BristolUK

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