Context-Aware Business Services: Technological Support for Business and IT-Alignment

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 183)

Abstract

Efficient value creation and service delivery processes are considered as the key factor to competitiveness in a globalized market environment. This paper focuses on a specific aspect of business and IT alignment: the adaptation of business services to new business needs, i.e. the focus is on services offered to customers rather than on the enterprise IT as whole. The systematic management of the capabilities of an enterprise, which often are reflected in the business services offered to customers and the technical services associated to them, is emerging into a key activity for achieving efficiency. In order to facilitate capability management, we propose business service design explicitly considering delivery context by an approach that supports modeling both, the service as such and the application context. The main contributions of this paper are (a) the analysis of business & IT alignment needs in an industrial case of business process outsourcing introduction, (b) the concept of context-based business services as contribution to capability management, and (c) an example for context and business service models.

Keywords

Capability Variability modeling Variation point Enterprise modeling Business process outsourcing 

Notes

Acknowledgments

This work has been performed as part of the EU-FP7 funded project no: 611351 CaaS – Capability as a Service in Digital Enterprises.

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.University of RostockRostockGermany
  2. 2.Jönköping UniversityJönköpingSweden
  3. 3.Stockholm UniversityKistaSweden

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