Identifying Best Practices in Business Process Management Using Fuzzy Analytical Hierarchy Process

  • Nazli Shahim
  • Charles Møller
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 194)

Abstract

To implement Business Process Management several best practices can be distinguished. This paper provides an overview of the best practices that can support BPM practitioners to develop business process maturity. Various common BPM practices are derived from a literature survey and interviews with process architects. Practices are assessed through questionnaires and final best practices selected through Fuzzy Analytical Hierarchical Process are presented. The study has been carried out among process architects in 3 large telecommunication companies in Denmark. Although every organization has different needs, the best practices identified in this paper are believed to have a wide applicability across various telecommunication organizations. The overall conclusion is that the framework is indeed helpful in supporting BPM application improvement and can be put in practice by the BPM practitioner community.

Keywords

Business Process Management Best Practices Fuzzy AHP 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Nazli Shahim
    • 1
  • Charles Møller
    • 1
  1. 1.Center for Industrial Production, Department of Business and ManagementAalborg UniversityDenmark

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