Spatio-Temporal Decision Support System for Natural Crisis Management with TweetComP1

  • Stuart E. MiddletonEmail author
  • Andrea Zielinski
  • Öcal Necmioğlu
  • Martin Hammitzsch
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 184)


This paper discusses the design of a social media crisis mapping platform for decision making in natural disasters where tweets are analysed to achieve situational awareness during earthquake and tsunami events. A qualitative end user evaluation is undertaken on our first prototype system to get feedback from practitioners working in the field of hazard detection and early warning. Participating in our evaluation is the Kandilli Observatory and Earthquake Research Institute (KOERI) and the Portuguese Institute for the Sea and Atmosphere (IPMA). We conclude that social media crisis mapping is seen as a valuable data source by control room engineers, with update rates of 10–60 s and false positive rates of 10–20 % (general public incident reports) needed. Filtering crisis maps and statistical reports by social media platform and user type is desirable as different report sources have different credibility and response times.


Decision support Web 2.0 Twitter Social media Crisis mapping Geoparsing Multilinguality Early event detection 



We would like to acknowledge the feedback received from control room engineers at the Kandilli Observatory and Earthquake Research Institute (KOERI) and Portuguese Institute for the Sea and Atmosphere (IPMA). The work presented in this paper is part of the research and development in the TRIDEC project (contract no. 258723), supported by the 7th Framework Program of the European Commission.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Stuart E. Middleton
    • 1
    Email author
  • Andrea Zielinski
    • 2
  • Öcal Necmioğlu
    • 3
  • Martin Hammitzsch
    • 4
  1. 1.University of Southampton IT Innovation CentreSouthamptonUK
  2. 2.System Technologies and Image ExploitationFraunhofer Institute of OptronicsKarlsruheGermany
  3. 3.Kandilli Observatory and Earthquake Research InstituteIstanbulTurkey
  4. 4.GFZ German Research Centre for GeosciencesPotsdamGermany

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