Abstract
This chapter motivates for the importance of the research field of services for society. While various streams of scientific developments have been previously conducted, it introduces the concept of white-box service system modeling as an approach to model the internal aspects or elements of service systems. The end of the chapter provides an explanation for the structure and content of this book, which is self-contained and comprehensive.
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Notes
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Gross Domestic Product.
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World Wide Web Consortium: http://www.w3.org.
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Resource Description Framework.
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Cardoso, J., Lopes, R., Poels, G. (2014). White-Box Service Systems. In: Service Systems. SpringerBriefs in Computer Science. Springer, Cham. https://doi.org/10.1007/978-3-319-10813-1_1
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