Core Model

  • Robert Kern
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 192)


This chapter describes a new model for crowd-based QM for cloud labor services that represents the primary contribution of this book. The objective of the model is to overcome the restrictions of the existing QM approaches for cloud labor services described in Chap. 3 by guaranteeing a certain well-defined long-run average quality for a continuous stream of results, while minimizing the costs in terms of labor work.

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Karlsruhe Service Research InstituteKarlsruhe Institute of TechnologyKarlsruheGermany

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