Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 192)


Driven by the advancements of information and communication technology and the acceleration of communication processes, market conditions and demands are changing more and more rapidly today.

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Karlsruhe Service Research InstituteKarlsruhe Institute of TechnologyKarlsruheGermany

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