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Chaos, Complexity and Leadership 2013 pp 189–196Cite as

Unraveling the Complexity of Tourist Experience with NFC Technology and Mobile Wallets

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Part of the book series: Springer Proceedings in Complexity ((SPCOM))

Abstract

By considering the tourist experience as a complex dynamic system, in this paper we depict the traveler as a kybernetes (κυβερνήτης is the ancient Greek word for ‘sea captain’, ‘steersman’, or ‘governor’) in search of powerful tools to help him or her to obtain directions in the mare magnum of complexity, overcoming the fear of action and taking decisions. We focus our attention on the key role of Near Field Communication technology and mobile wallet as ‘attenuators of complexity’ in the travel and tourism industry.

Everything is simpler than you think, and at the same time, more complex than you imagine.

Johann Wolfgang von Goethe

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Author information

Authors and Affiliations

  1. Department of Management, Sapienza University of Rome, Via del Castro Laurenziano, 9, 00161, Rome, Italy

    Federica Palumbo

  2. Business Systems Laboratory, Via Circumvallazione, 77, 83100, Avellino, Italy

    Gandolfo Dominici

Authors
  1. Federica Palumbo
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  2. Gandolfo Dominici
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Corresponding author

Correspondence to Federica Palumbo .

Editor information

Editors and Affiliations

  1. International Science Association, Ankara, Turkey

    Şefika Şule Erçetin

  2. International Science Association, Serdang, Turkey

    Santo Banerjee

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Palumbo, F., Dominici, G. (2015). Unraveling the Complexity of Tourist Experience with NFC Technology and Mobile Wallets. In: Erçetin, Ş., Banerjee, S. (eds) Chaos, Complexity and Leadership 2013. Springer Proceedings in Complexity. Springer, Cham. https://doi.org/10.1007/978-3-319-09710-7_16

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