Abstract
After three decades of conceptualisations and investigations, the field of Knowledge Management (KM) can be now considered mature. Concepts such as knowledge, strategic knowledge management, knowledge processes and criteria for assessing knowledge and intellectual capital within organisations are well established and acknowledged. However, despite the large amount of studies dedicated to the subject, which have been accompanied by the development of specialised and focused international research outlets such as, in particular, Knowledge Management Research and Practice (KMRP), Journal of Knowledge Management (JKM) and Journal of Intellectual Capital (JIC), the discipline and practice of knowledge management seems yet not fully integrated into the fabric of organisations. This means that the knowledge management practices are not part of everyday managerial and operational practices. There could be different reason explaining why this is the case. One of the key reasons is the lack of research and practical approaches as well as tools supporting managers to fully disclose and assess the value and benefits of KM. Therefore, it is our perspective that the next generation of KM has to focus the attention on the development of assessment models and particularly on the development of mapping-based methodologies and tools to explain and disentangle how KM drive value creation for organisations. In this light this chapter provides a contribution to the definition of new KM models specifically aimed to a better understanding of KM outcomes and value. Based on some previous works of the authors, the chapter analyses how to elicit the mechanisms of conversion of knowledge resources into value through the use of visual techniques and presents an AHP based mapping model that allows to identify the knowledge asset value drivers on which management attention should be focused as well as to highlight and assess the network of relationships between and among knowledge assets, and between knowledge assets and organisational performance.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Amit, R., & Schoemaker, P. J. H. (1993). Strategic assets and organisational rent. Strategic Management Journal, 14(1), 33–46.
Biktimirov, E. N., & Nilson, L. B. (2006). Show them the money: Using mind mapping in the introductory finance course. Journal of Financial Education, 32, 72–86.
Boisot, M. (1998). Knowledge assets: Securing competitive advantage in the information economy. Oxford: Oxford University Press.
Bontis, N. (1998). Intellectual capital: An exploratory study that develops measures and models. Management Decision, 36, 63–76.
Buzan, T. (1995). The MindMap. London: BBC books.
Carlucci, D., & Schiuma, G. (2005). Knowledge asset value spiral. Knowledge and Process Management Journal, 13(1), 35–46.
Carlucci, D., & Schiuma, G. (2007a). Knowledge asset value creation map – Assessing knowledge asset value drivers using AHP. Expert Systems with Applications, 32(3), 814–821.
Carlucci, D., & Schiuma, G. (2007b). Exploring intellectual capital concept in strategic management research. In L. Joia (Ed.), Strategies for information technology and intellectual capital: Challenges and opportunities (pp. 10–28). London: Idea Group.
Carlucci, D., & Schiuma, G. (2009). Applying the analytic network process to disclose knowledge assets value creation dynamics. Expert Systems with Applications, 36, 7687–7694.
Carlucci, D., Marr, B., & Schiuma, G. (2004). The knowledge value chain: How intellectual capital impacts business performance. International Journal of Technology Management, 27(6–7), 575–590.
Carmeli, A., & Tishler, A. (2004). The relationships between intangible organisational elements and organisational performance. Strategic Management Journal, 25(13), 1257–1278.
Daley, B. J. (2004). Using concept maps in qualitative research. Paper presented at the First International Conference on Concept Mapping, Pamplona. Available from http://cmc.ihmc.us/papers/cmc2004-060.pdf
Daum, J. H. (2002). Intangible assets and value creation. Chichester: Wiley.
De Brucker, K., Alain Verbeke, A., & Macharis, C. (2004). The applicability of multicriteria-analysis to the evaluation of intelligent transport systems (ITS). Research in Transportation Economics, 8, 151–179.
Dierickx, I., & Cool, K. (1989). Asset stock accumulation and sustainability of competitive advantage. Management Science, 35(12), 1504–1511.
Eppler, M. J. (2006). A comparison between concept maps, mind maps, conceptual diagrams, and visual metaphors as complementary tools for knowledge construction and sharing. Information Visualization, 5(3), 202–210.
Fathian, M., Sotoudehriazi, M., Akhavan, P., & AliAmin, M. (2008). How to assess knowledge management: Developing a quantitative model. International Journal of Electronic Business Management, 6(1), 10–20.
Fischer, H. M., & Pollock, T. G. (2004). Effects of social capital and power on surviving transformational change: The case of initial public offering. Academy of Management Journal, 47(4), 463–481.
Forman, E. H., & Gass, S. I. (2001). The analytic hierarchy process: An exposition. Operations Research, 49, 469–486.
Grant, R. M. (1996). Toward a knowledge based theory of the firm. Strategic Management Journal [Special Issue], 17, 109–122.
Hsu, L.-C., & Wang, C.-H. (2012). Clarifying the effect of intellectual capital on performance: The mediating role of dynamic capability. British Journal of Management, 23(2), 179–205.
Ireland, R. D., Hitt, M. A., & Vaidyanath, D. (2002). Alliance management as a source of competitive advantage. Journal of Management, 28(3), 413–446.
Ishizaka, A., & Labib, A. (2011). Review of the main developments in the analytic hierarchy process. Expert Systems with Applications, 38(11), 14336–14345.
Kaplan, R. S., & Norton, D. P. (2000). Having trouble with your strategy? Then map it. Harvard Business Review, 78(5), 167–176.
Kaplan, R. S., & Norton, D. P. (2004). Strategy maps – Converting intangible assets into tangible outcomes. Boston: Harvard Business School Press.
Larkin, J. H. (1989). Display based problem solving. In D. Klahr & K. Kotovsky (Eds.), Complex information processing: The impact of Herbert A. Simon (pp. 319–341). Boston: MIT Press.
Lev, B., & Daum, J. H. (2004). The dominance of intangible assets: Consequences for enterprise management and corporate reporting. Measuring Business Excellence – The Journal of Business Performance Management, 8(1), 6–17.
Liebowitz, J. (2005). Developing metrics for determining knowledge management success: A fuzzy logic approach. Information Systems, VI(2), 36–42.
Lippman, S. A., & Rumelt, R. P. (1982). Uncertain imitability: An analysis of interfirm differences in efficiency under competition. Bell Journal of Economics, 13(2), 418–438.
Lönnqvist, A., Sillanpää, V., & Carlucci, D. (2009). Intellectual capital management in practice: Assessment of implementation and outcomes. Knowledge Management Research and Practice, 7(4), 308–316.
Martin, J. W. (2004). Demonstrating knowledge value: A broader perspective on metrics. Journal of Intellectual Capital, 5(1), 77–91.
Mendes, P. (2011). Demand driven supply chain. Berlin/Heidelberg: Springer.
Neely, A., Adams, C., & Kennerley, M. (2002). The performance prism: The scorecard for measuring and managing business success. London: Financial Times Prentice Hall.
Nonaka, I. (1991). The knowledge-creating company. Harvard Business Review, 69, 96–104.
Novak, J. D. (1998). Learning, creating, and using knowledge: Concept maps as facilitative tools in schools and corporations. Mahwah: Lawrence Erlbaum Associates.
Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 79–91.
Qureshi, M. E., & Harrison, S. R. (2006). Comparing Riparian revegetation policy options using the analytic hierarchy process. In G. Herath & T. Prato (Eds.), Using multi-criteria decision analysis in natural resource management: Empirical applications. Aldershot/Burlington: Ashgate Pub.
Roos, J., Roos, G., Dragonetti, N. C., & Edvinsson, L. (1997). Intellectual capital: Navigating the new business landscape. London: Macmillan.
Roos, G., Pike, S., & Fernström, L. (2005). Managing intellectual capital in practice. Oxford: Butterworth-Heinemann.
Saaty, T. L. (1980). The analytic hierarchy process. New York: McGraw Hill.
Saaty, T. L. (1994). Fundamentals of multiple criteria decision making with the analytic hierarchy process. Pittsburgh: RSW Publications.
Saaty, T. L. (2008). Relative measurement and its generalization in decision making why pairwise comparisons are central in mathematics for the measurement of intangible factors the analytic hierarchy/network process. Review of the Royal Spanish Academy of Sciences, Series A, Mathematics, 102(2), 251–318.
Scaife, M., & Rogers, Y. (1996). External cognition: How do graphical representations work? International Journal of Human-computer Studies, 45, 185–213.
Schiuma, G. (2009). The managerial foundations of knowledge assets dynamics. Knowledge Management Research & Practice, 7, 290–299.
Schiuma, G., Lerro, A., & Carlucci, D. (2005). An interfirm perspective on intellectual capital. In B. Marr (Ed.), Perspectives in intellectual capital. Oxford: Elsevier Butterworth-Heinemann.
Schiuma, G., Ordonez De Pablos, P., & Spender, J. C. (2007). Intellectual capital and company’s value creation dynamics. International Journal of Learning and Intellectual Capital, 4(4), 331–341.
Schoemaker, P. J., & Waid, C. C. (1982). An experimental comparison of different approaches to determining weights in additive value models. Management Science, 28, 182–196.
Sveiby, K. E. (1997). The new organizational wealth: Managing and measuring knowledge-based assets. San Francisco: Berrett-Koehler Publishers.
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533.
Tolman, E. C. (1948). Cognitive maps in rats and men. The Psychological Review, 55(4), 189–208.
Vekiri, I. (2002). What is the value of graphical displays in learning? Educational Psychology Review, 14(3), 261–312.
Wiig, K. M. (1993). Knowledge management foundations: Thinking about thinking – How people and organizations create, represent, and use knowledge. Arlington: Schema Press.
Wiig, K. M. (1997). Knowledge management: Where did it come from and where will it go? Expert Systems with Applications, 13(1), 1–14.
Wood, D. (1992). The power of maps. New York: Guilford Press.
Yu, P. L., & Chen, Y. C. (2005). Empowering analytic hierarchy process by habitual domain concepts. In Proceedings of the 8th ISAHP, University of Hawaii, Honolulu, Hawaii, USA.
Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125–145.
Zahedi, F. (1986). The analytic hierarchy process. A survey of the method and its applications. Interfaces, 16, 96–108.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Schiuma, G., Carlucci, D. (2015). The Next Generation of Knowledge Management: Mapping-Based Assessment Models. In: Bolisani, E., Handzic, M. (eds) Advances in Knowledge Management. Knowledge Management and Organizational Learning, vol 1. Springer, Cham. https://doi.org/10.1007/978-3-319-09501-1_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-09501-1_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-09500-4
Online ISBN: 978-3-319-09501-1
eBook Packages: Business and EconomicsBusiness and Management (R0)