Abstract
People have been using Social Networks to search for help by broadcasting messages that reflect their information needs. However, several factors, usually not considered by the user, influence the outcome of receiving or not an answer. In this work, we aim to increase the users’ chances of finding someone who could help them. For this purpose, we propose a mobile app called Social Query, which guides the users through some steps before they share the problem with their friends. As far as we know, this is the first work to merge these three aspects of the social search: Question Rephrasing, Expert Search Filtering and Expertise Finding. To evaluate our proposal, we ran a questionnaire in which users considered Useful most functions of the app.
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Souza, C., Magalhães, J., Costa, E., Fechine, J., Reis, R. (2014). Enhancing the Status Message Question Asking Process on Facebook. In: Murgante, B., et al. Computational Science and Its Applications – ICCSA 2014. ICCSA 2014. Lecture Notes in Computer Science, vol 8582. Springer, Cham. https://doi.org/10.1007/978-3-319-09147-1_49
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DOI: https://doi.org/10.1007/978-3-319-09147-1_49
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