Knowledge Management Model as a Factor of Educative Quality: Towards an Excellence Model

  • Víctor Hugo Medina García
  • José A. Gil Malagón
  • Darío Liberona
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 185)


The present research analize how the quality of management and the use of knowledge management influence the quality of service provided by state educational institutions in the Zipaquirá district in Colombia.

Considering that management plays a vital role in the education sector, improving quality and efficiency; this research was intended to design a model for knowledge management in public institutions in the municipality of Zipaquirá. The model allowed us to evaluate the quality of their management to facilitate the strengthening of public education, improving the competitiveness and efficiency in this educational institutions.

The model allowed us to identify the most relevant aspects of a quality management system supported by knowledge management for the public education sector.


Quality service Educational management Knowledge management KM model 



A special recognition to the District University “Francisco José de Caldas” who facilitated this research through the master’s and doctoral programs in engineering.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.District University “Francisco José de Caldas”BogotáColombia
  2. 2.Santa María UniversitySantiago de ChileChile

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