Knowledge Management Model as a Factor of Educative Quality: Towards an Excellence Model

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 185)

Abstract

The present research analize how the quality of management and the use of knowledge management influence the quality of service provided by state educational institutions in the Zipaquirá district in Colombia.

Considering that management plays a vital role in the education sector, improving quality and efficiency; this research was intended to design a model for knowledge management in public institutions in the municipality of Zipaquirá. The model allowed us to evaluate the quality of their management to facilitate the strengthening of public education, improving the competitiveness and efficiency in this educational institutions.

The model allowed us to identify the most relevant aspects of a quality management system supported by knowledge management for the public education sector.

Keywords

Quality service Educational management Knowledge management KM model 

Notes

Acknowledgment

A special recognition to the District University “Francisco José de Caldas” who facilitated this research through the master’s and doctoral programs in engineering.

References

  1. 1.
    Malagón, J.A., Medina, V.H.: Model quality assessment of educational services. In: Educon 2014, IEEE Global Engineering Education Conference. Engineering Education towards Openness and Sustainability, Conference Proceedings, Instambul (2014)Google Scholar
  2. 2.
    Medina, V., Pérez, N., Torres, J.: La Investigación en Ingeniería: Ciencia y Tecnología de la Información y del Conocimiento, p. 360. Bogotá: Fondo de Publicaciones de la Universidad Distrital (2011)Google Scholar
  3. 3.
    Azpiazu, J., Pazos, J., Silva, A.: A virtual classroom based on academic memories. In: Proceedings of International Conference on Information and Communication Technologies in Education (ICTE2002), Spain (2002)Google Scholar
  4. 4.
    Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston (2010)Google Scholar
  5. 5.
    Murray, T., Shen, T., Piemonte, J., Condit, C., Thibedeau, J.: Adaptivity for conceptual and narrative flow in hyperbooks: the MetaLinks system. In: Brusilovsky, P., Stock, O., Strapparava, C. (eds.) AH 2000. LNCS, vol. 1892, pp. 155–166. Springer, Heidelberg (2000). http://helios.hampshire.edu/~tjmCCS/papers/AHM2000murray.doc CrossRefGoogle Scholar
  6. 6.
    Pastor Prieto, I.M.: An assessment of knowledge management for the development of learning capacity in organizations: an integrative model proposed. Doctoral thesis, Faculty of Economics and Business, University of Valladolid, Spain (2003)Google Scholar
  7. 7.
    Dragonetti, N.C., Roos, G.: AusIndustry assessment and business network programme: a perspective from the intellectual capital. Bull. Econ. Stud. 53(164), 265–280 (1998)Google Scholar
  8. 8.
    Lyles, M.A., Schwenk, C.R.: Top management and organizational knowledge structures. J. Manag. Stud. 29(2), 155–174 (1992)CrossRefGoogle Scholar
  9. 9.
    Bontis, N., et al.: Managing an organizational learning system by aligning stocks and flows. J. Manage. Stud. 39(4), 437–470 (2002)CrossRefGoogle Scholar
  10. 10.
    Daft, R., Weick, K.: Toward a model of organization as interpretation systems. Acad. Manag. Rev. 9, 284–295 (1984)Google Scholar
  11. 11.
    Fiol, C.M., Lyles, M.A.: Organizational learning. Acad. Manag. Rev. 10(4), 803–813 (1985)Google Scholar
  12. 12.
    Wikström, S., Normann, R.: Knowledge and Value: a New Perspective on Corporate Transformation. Routledge, London (1994)Google Scholar
  13. 13.
    Daft, R.L., Huber, G.P.: How Organizations Learn: A Communication Framework. Res. Sociol. Organ. 5, 1–36 (1987)Google Scholar
  14. 14.
    DiBella, A.J., Nevis, E.: How Organizations Learn. Jossey Bass, San Francisco (1998)Google Scholar
  15. 15.
    Jones, A.M., Hendry, C.: The learning organization: adult learning and organizational transformation. Br. J. Manag. 15, 153–162 (1994)CrossRefGoogle Scholar
  16. 16.
    Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston (1998)Google Scholar
  17. 17.
    Nonaka, I.A.: Dynamic theory of organizational knowledge creation. Organ. Sci. 5(1), 14–37 (1994)CrossRefGoogle Scholar
  18. 18.
    Goshal, S., Bartlett, C.A.: Linking organizational context and managerial action: the dimensions of quality of management. Strateg. Manag. J. 15 (summer special issue), 91–112 (1994)Google Scholar
  19. 19.
    Handy, C.: Trust and the virtual organization. Harv. Bus. Rev. 73(3), 40–50 (1995)Google Scholar
  20. 20.
    Amabile, T.M., Conti, R., Coon, H., Lazenby, J., Herron, M.: Assesing the work enviroment for creativity. Acad. Manag. J. 39(5), 1154–1184 (1996)CrossRefGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.District University “Francisco José de Caldas”BogotáColombia
  2. 2.Santa María UniversitySantiago de ChileChile

Personalised recommendations