Knowledge Management, Innovation and Efficiency of Service Enterprises Through ICTs Appropriation and Usage

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 185)


This research describes innovation and knowledge generation importance in developing production factors associated processes and Company positioning obtained as a result of applying ICTs services. It´s shown as how to begin innovation inside ICT Company users analyzing small and medium companies. Corporate sector is now willing to bet for knowledge generation and innovation through ICT use and appropriation since ICT gives status and enforces competitive image, generating a better market positioning and better current and future customer´s acceptance. This is crucial since customers guarantee time sustainability. It is required to be competitive for that relationship to be lasting and effective during the projected life span. This requires competence to go hand in hand with knowledge and innovation in order to offer differentiated and value added products. All this gives way to the corporate survival concept linked to competitiveness, new trends development and changes, innovation and new knowledge development. This research explains the link between innovation and knowledge generation with quality processes in both organizational management and project management.


Innovation Knowledge management Icts Virtual communication Competitiveness Leadership Change Management Creativity Market positioning 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Catholic University of ColombiaBogotáColombia
  2. 2.District University “Francisco José de Caldas”BogotáColombia
  3. 3.Pontificial University of SalamancaMadridSpain
  4. 4.Universidad Federico Santa MaríaSantiagoChile

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