A Systematic Methodology for Outpatient Process Analysis Based on Process Mining

  • Minsu Cho
  • Minseok Song
  • Sooyoung Yoo
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 181)


A healthcare environment has been important due to the increase in demand for medical services. There have been several research works to improve clinical processes such as decreasing the waiting time for consultation, optimizing reservation systems, etc. In this paper, we suggest a method to analyze outpatient processes based on process mining. Process mining aims at extracting knowledgeable information from event logs recorded in information systems. The proposed methodology includes data integration, data exploration, data analysis, and discussion steps. In the data analysis, process discovery, delta analysis, and what-if analysis using performance analysis results are conducted. To validate our method, we conduct a case study with a tertiary general university hospital in Korea.


Process Mining Healthcare Case Study Business Process 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Minsu Cho
    • 1
  • Minseok Song
    • 1
  • Sooyoung Yoo
    • 2
  1. 1.Ulsan National Institute of Science and TechnologyUlju-gun, UlsanRepublic of Korea
  2. 2.Seoul National University Bundang HospitalSeongnam-si, Gyeonggi-doRepublic of Korea

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