The Role of IS in Performance Management: The Case of an Italian Public University

  • Riccardo Mercurio
  • Ernesto De Nito
  • Mario Pezzillo Iacono
  • Vincenza Esposito
  • Lucia Silvestri
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 6)


The article investigates the relationship between Performance Management Systems (PMS) and IS in a single Italian Public University, starting from the gap that exists between what is declared in University policy statements—ostensibly oriented towards empowerment—and what is actually implemented by public managers. We are particularly interested in understanding how ICT could support PMS in the control process. In our empirical analysis we observed that the role of IS depends on the strategy adopted in planning and implementing the PMS.


Performance management systems Information systems Organizational control Public university 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Riccardo Mercurio
    • 1
  • Ernesto De Nito
    • 2
  • Mario Pezzillo Iacono
    • 3
  • Vincenza Esposito
    • 4
  • Lucia Silvestri
    • 4
  1. 1.Dipartimento di Economia, Management, IstituzioniUniversità degli Studi di Napoli Federico IINaplesItaly
  2. 2.Dipartimento of Scienze Giuridiche, Storiche, Economiche e SocialiUniversità Magna Græcia di CatanzaroCatanzaroItaly
  3. 3.Dipartimento di EconomiaSeconda Università di NapoliCapuaItaly
  4. 4.Dipartimento di Economia, Management e Metodi QuantitativiUniversità degli Studi del SannioBeneventoItaly

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