Abstract
The transactions between the government of a given country and businesses, services, employees’ details and roles, the wellbeing of citizens and transactions with other governments is becoming faster and remotely through what is known as an eGovernment system. This system utilizes an information and communication technology platform to perform digital interaction in real time. The mGovernment system is a mobile platform extension of eGovernment, but unfortunately it has drawbacks in terms of gaining citizens’ trust and willingness to embark on using the system. Previous studies have attributed this to the state of information quality as well as the privacy and security of transmitted information. This paper focuses on evaluating mGovernment information quality. The quantitative user study of a sample population is based on the assumption that knowledge about reality can be obtained through the eyes of the researcher. The result indicates that the representation format of mGovernment is tied to its information quality, whereas the accessibility, accuracy and relevance of information are also key attributes of mGovernment.
Chapter PDF
Similar content being viewed by others
References
Nielsen, J., Budiu, R.: Mobile Usability. Nilsen Norman Group (2013)
Hoober, S., Berkman, E.: Designing Mobile Interface. O’Reilly Media, Inc., Sebastopol (2012)
Carroll, J.: What’s in IT for me? Taking m-government to the people. In: 19th Bled Econference Evalues, Bled, Slovenia, June 5-7, 2006
Singh, R., Sumeeth, M.: Evaluating the readability of privacy policies. In Mobile Environments. International Journal of Human Computer Interactions, 55–78 (2011)
Delone, W., McLean, E.: The Delone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems (Spring 2003) 0742-1222/2003
Thunibat, A., Zin, N., Ashaari, N.: Mobile government services in Malaysia: Challenges and opportunities. IEEE (2010) 978-1-4244-6716-7/10/
Kushchu, I., Kuscu, M.: From e-government to m-government: Facing the inevitable. Mobile Government Lab (2004), http://www.mgovlab.org
Wang, R.Y., Strong, D.M.: Source: Journal of Management Information Systems 12(4), 5–33 (1996)
Johnson, D., Turner, C.: International business themes and issues in the modern global economy. Routledge, London (2003)
Schwab, D.P.: Research methods for organizational studies, 2nd edn. Lawrence Erlbaum Associates, Mahwah (2005)
Neuman, W.L.: Social research methods: qualitative and quantitative approaches, 6th edn. Pearson, Boston (2006)
Nunnally, J.C.: Psychometric theory, 2nd edn. Mc-Graw Hill, NY (1978)
Edwards, J.R., Bagozzi, R.P.: On the nature and direction of relationships between constructs and measures. Psychological Methods 5(2), 155–174 (2000)
Hair, J.F., Anderson, R., Black, W., Babin, B.: Multivariate data analysis, 7th edn. Pearson Education, Upper Saddle River (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
ZamZami, I., Mahmud, M., Abubakar, A. (2014). Information Quality Evaluation of mobile-Government (mGovernment) Services. In: Stephanidis, C. (eds) HCI International 2014 - Posters’ Extended Abstracts. HCI 2014. Communications in Computer and Information Science, vol 434. Springer, Cham. https://doi.org/10.1007/978-3-319-07857-1_50
Download citation
DOI: https://doi.org/10.1007/978-3-319-07857-1_50
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07856-4
Online ISBN: 978-3-319-07857-1
eBook Packages: Computer ScienceComputer Science (R0)