Skip to main content

Usability Evaluation of Mobile Passenger Information Systems

  • Conference paper

Part of the Lecture Notes in Computer Science book series (LNISA,volume 8517)

Abstract

Public transportation becomes increasingly diverse because of innovation in transport modalities and a large number of service providers. For facilitating passengers’ comfort, intermodal passenger information systems are required, which combine data of different providers and transport modes. Therefore, context sensitive mobile applications are promising solutions to supporting passengers at every stage of their trip. Crucial for the success of these applications is their usability. In this paper, a prototype of an intermodal passenger information system is investigated in a usability evaluation and tested in comparison to the leading mobility application in Germany. Both iOS apps were evaluated with a questionnaire using the system usability scale (SUS) in a lab setting (n=20) and in a field test (n=20). Additionally, participants of the field test were interviewed retrospectively about app and setting. The user feedback was beneficial in learning about users’ expectations towards information retrieval procedure in and functionalities of a passenger information system. The usability evaluation basically revealed easy to improve usability problems, but also a trust issue and the need for a participatory component in public transportation, probably by integrating social media.

Keywords

  • mobile applications
  • smartphone app
  • travel information
  • passenger information system
  • usability
  • evaluation methods

References

  1. Low, N., Gleeson, B., Green, R., Radovic, D.: The Green City. Sustainable Homes. Sustainable Suburbs. UNSW Press, Sydney (2005)

    Google Scholar 

  2. Chapman, L.: Transport and Climate Change: A Review. J. Transp. Geog. 15, 354–367 (2007)

    CrossRef  Google Scholar 

  3. Camacho, T.D., Foth, M., Rakotonirainy, A.: Pervasive Technology and Public Transport: Opportunities Beyond Telematics. Pervasive Computing 12(1), 18–25 (2013)

    CrossRef  Google Scholar 

  4. Mees, P.: Transport for Suburbia: Beyond the Automobile Age. Earthscan, London (2010)

    Google Scholar 

  5. Caulfield, B., O’Mahony, M.: An Examination of the Public Transport Information Requirements of Users. IEEE Transactions on Intelligent Transportation Systems 8, 21–30 (2007)

    CrossRef  Google Scholar 

  6. Papangelis, K., Sripada, S., Corsar, D., Velaga, N., Edwards, P., Nelson, J.D.: Developing a real time passenger information system for rural areas. In: Yamamoto, S. (ed.) HIMI/HCII 2013, Part II. LNCS, vol. 8017, pp. 153–162. Springer, Heidelberg (2013)

    Google Scholar 

  7. Wirtz, S., Jakobs, E.-M., Beul, S.: Passenger Information Systems in Media Networks – Patterns, Preferences, Prototypes. In: Proceedings of the IEEE International Professional Communication Conference, pp. 131–137. IEEE Press, New York (2010)

    Google Scholar 

  8. Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly 3(13), 319–339 (1989)

    CrossRef  Google Scholar 

  9. Lee, D., Meier, R.: Primary-Context Model and Ontology: A Combined Approach for Pervasive Transportation Services. In: Proceedings of the 5th annual IEEE International Conference on Pervasive Computing and Communications, pp. 419–424. IEEE Computer Society, Washington, DC (2007)

    Google Scholar 

  10. Goto, K., Kambayashi, Y.: A New Passenger Support System for Public Transport Using Mobile Database Access. In: Proceedings of the 28th International Conference on Very Large Data Bases, pp. 908–919. Morgan Kaufmann, San Francisco (2002)

    CrossRef  Google Scholar 

  11. Ezzedine, H., Bonte, T., Kolski, C., Tahon, C.: Intermodal Transportation System Management: Towards Integration of Traffic Management System and Users Information System. In: Proceedings of the IMACS Multiconference on Computational Engineering in Systems Applications, pp. 972–979. IEEE Press, New York (2006)

    CrossRef  Google Scholar 

  12. Garcia, C.R., Candela, S., Ginory, J., Quesada-Arenciba, A., Alayon, F.: On Route Travel Assistant for Public Transport Based on Android Technology. In: Proceedings of the Sixth International Conference on Innovative Mobile and Internet Services in Ubiquitous Computing, pp. 840–845. IEEE Press, New York (2012)

    CrossRef  Google Scholar 

  13. Hannikainen, M., Laitinen, A., Hamalainen, T., Kaisto, I., Leskinen, K.: Architecture of a Passenger Information System for Public Transport Services. In: Proceedings of the Vehicular Technology Conference, vol. 2, pp. 698–702. IEEE Press, New York (2001)

    Google Scholar 

  14. Vieira, V., Caldas, L.R., Salgado, A.C.: Towards an Ubiquitous and Context Sensitive Public Transportation System. In: 2011 4th Proceedings of the International Conference on Ubi-Media Computing (U- Media), pp. 174–179. IEEE Press, New York (2011)

    CrossRef  Google Scholar 

  15. Yu, H., Lu, F.: Advanced Multi-Modal Routing Approach for Pedestrians. In: Proceedings of the 2nd International Conference on Consumer Electronics, Communications and Networks (CECNet), pp. 2349–2352. IEEE Press, New York (2012)

    Google Scholar 

  16. Baus, J., Krüger, A., Wahlster, W.: A Resource-Adaptive Mobile Navigation System. In: Proceedings of the 7th International Conference on Intelligent User Interfaces, IUI 2002, pp. 15–22. ACM, New York (2002)

    Google Scholar 

  17. Rehrl, K., Leitinger, S., Bruntsch, S., Mentz, H.-J.: Assisting Orientation and Guidance for Multimodal Travelers in Situations of Modal Change. In: Proc. of 8th Int. IEEE Conf. on Intelligent Transportations Systems, pp. 407–412. IEEE Press, New York (2005)

    Google Scholar 

  18. May, A.J., Ross, T., Bayer, S.H., Tarkiainen, M.J.: Pedestrian Navigation Aids: Information Requirements and Design Implications. Personal and Ubiquitous Computing 7(6), 331–338 (2003)

    CrossRef  Google Scholar 

  19. Chowaw-Liebman, O., Christoph, U., Krempels, K.-H., Terwelp, C.: Indoor Navigation Approach Based on Approximate Positions. In: Proc. of the Int. Conf. on Indoor Positioning and Indoor Navigation (IPIN), pp. 15–17. IEEE Press, New York (2010)

    Google Scholar 

  20. Heiniz, P., Krempels, K.-H., Terwelp, C., Wüller, S.: Landmark-based Navigation in Complex Buildings. In: Proceedings of the International Conference on Indoor Positioning and Indoor Navigation (IPIN), pp. 1–9. IEEE Press, New York (2012)

    CrossRef  Google Scholar 

  21. Sanghoon, B.: An Advanced Public Transportation Systems Application: Feasibility Study of Bus Passenger Information Systems Operational Test in the Town of Blacksburg. In: Proceedings of the 6th Vehicle Navigation and Information Systems Conference 1995, Conjunction with the Pacific Rim TransTech Conference ‘A Ride into the Future’, pp. 408–413. IEEE Press, New York (1995)

    Google Scholar 

  22. Keller, C., Korzetz, M., Kühn, R., Schlegel, T.: Nutzerorientierte Visualisierung von Fahrplaninformationen auf mobilen Geräten im öffentlichen Verkehr, pp. 59–68. Oldenbourg Wissenschaftsverlag GmbH, München (2011)

    Google Scholar 

  23. Wirtz, S., Jakobs, E.-M.: Improving User Experience for Passenger Information Systems. Prototypes and Reference Objects. Transactions on Professional Communication 56(2), 120–137 (2013)

    CrossRef  Google Scholar 

  24. Karim, N.A., Nwagboso, C.: Assistive Technologies In Public Transport: Meeting The Needs of Elderly and Disabled Passengers. In: Proceedings of International Conference on Information and Communication Technologies: From Theory to Applications, p. 69. IEEE Press, New York (2004)

    Google Scholar 

  25. Schaar, A.K., Ziefle, M.: Potential of e-Travel Assistants to Increase Older Adults’ Mobility. In: Leitner, G., Hitz, M., Holzinger, A. (eds.) USAB 2010. LNCS, vol. 6389, pp. 138–155. Springer, Heidelberg (2010)

    CrossRef  Google Scholar 

  26. Heck, H., Bühler, C., Becker, J.: ÖPNV-Reiseassistenz für mobilitätsingeschränkte Menschen. In: Proc. of 1st German Ambient Assisted Living Conference. VDE, Berlin (2008)

    Google Scholar 

  27. Samsel, C., Beul-Leusmann, S., Wiederhold, M., Krempels, K.-H., Ziefle, M., Jakobs, E.-M.: Cascading Information for Public Transport Assistance. In: Proceedings of the 10th International Conference on Web Information Systems and Technologies (WEBIST 2014). INSTICC, Barcelona (in press, 2014)

    Google Scholar 

  28. Statista GmbH: App Monitor Deutschland. Technical Report, Hamburg (November 2012)

    Google Scholar 

  29. Brooke, J.: SUS: a quick and dirty usability scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A., McClelland, I.L. (eds.) Usability Evaluation in Industry. Taylor and Francis, London (1996)

    Google Scholar 

  30. Lyons, G.: The Role of Information in Decision-Making with Regard to Travel. IEE Proceedings IET Intelligent Transport Systems 153(3), 199–212 (2006)

    CrossRef  Google Scholar 

  31. Foth, M., Schroeter, R.: Enhancing the Experience of Public Transport Users with Urban Screens and Mobile Applications. In: Proceedings of the 14th International Academic MindTrek Conference, pp. 33–40. ACM, New York (2010)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and Permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this paper

Cite this paper

Beul-Leusmann, S., Samsel, C., Wiederhold, M., Krempels, KH., Jakobs, EM., Ziefle, M. (2014). Usability Evaluation of Mobile Passenger Information Systems. In: Marcus, A. (eds) Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience. DUXU 2014. Lecture Notes in Computer Science, vol 8517. Springer, Cham. https://doi.org/10.1007/978-3-319-07668-3_22

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-07668-3_22

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-07667-6

  • Online ISBN: 978-3-319-07668-3

  • eBook Packages: Computer ScienceComputer Science (R0)