A Model for Human-Computer Trust

Contributions Towards Leveraging User Engagement
  • Sonia Sousa
  • David Lamas
  • Paulo Dias
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8523)


Trusting is a rather complex phenomena and this complexity has been increasing with the pervasiveness of computing systems. In this virtual realms, Human-computer trust represents a key issue in today’s organizations, and it has a significative role in leveraging interactions and mediating interrelationships and auto-regulate knowledge sharing processes.

This paper reports an research framework, which aims to facilitate the use of the acquired understanding of the role of trust in (A) Human Computer Interaction; and in (B) Computer mediated Interaction.

Results situate the model as a key contribute for leveraging people’s interactions and their technological artefacts.


Human-computer Trust User experience Trusted interactions Social engagement Collaborative Learning 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Sonia Sousa
    • 1
  • David Lamas
    • 2
  • Paulo Dias
    • 1
  1. 1.Universidade AbertaLisboaPortugal
  2. 2.Tallinn UniversityTallinnEstonia

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