Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models

  • Dagmar Auer
  • Stefan Hinterholzer
  • Jan Kubovy
  • Josef Küng
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 8)


The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.


Business process management Knowledge work(er) Case management Activity-centric Data-centric Business process model and notation (BPMN) Case management model and notation (CMMN) 



This work was supported partially by the State of Upper Austria and by the Austrian Science Fund (FWF) under grant no. TRP 223-N23.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Dagmar Auer
    • 1
  • Stefan Hinterholzer
    • 2
  • Jan Kubovy
    • 1
  • Josef Küng
    • 1
  1. 1.Institute for Application Oriented Knowledge ProcessingJohannes Kepler University LinzLinzAustria
  2. 2.Informatics, Communications and MediaUniversity of Applied Sciences Upper AustriaHagenbergAustria

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