Considering Cultural Issues of ERP System Utilization: A Company-Based Perspective

  • Kayo Iizuka
  • Yoshitaka Taguchi
  • Chihiro Suematsu
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 8)


Some data show that the effect of investment in Enterprise Information System (EIS) is not high enough in Japan compared with the levels in the United States and other Western countries. Moreover, Japan is facing major changes in the business and IT environments. With global business expansion, improving operational efficiency at the global level using information technology (IT) has become one of the most important issues for companies. The Enterprise Resource Planning (ERP) packaged system, or ERP system is one of the options used for re-engineering global information systems in many countries. In this paper, the authors present results concerning the effect of implementation of ERP system. The analyses focused on the context of the global expansion of companies and the effects of customization of packaged software functions. Business Process Re-engineering (BPR) issues when implementing ERP systems are also discussed in this paper, regarding cultural issues specific to Japanese companies.


Enterprise resource planning (ERP) system Enterprise information system (EIS) Business process re-engineering (BPR) Management style Cultural issues 



This work was supported in part by a JSPS Grant-in-Aid for Scientific Research in Japan (24530425). We would thank Impress Japan and ERP Forum Japan for permission to use their variable data.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Kayo Iizuka
    • 1
  • Yoshitaka Taguchi
    • 2
  • Chihiro Suematsu
    • 3
  1. 1.School of Network and InformationSenshu UniversityKanagawaJapan
  2. 2.ERP Forum JapanTokyoJapan
  3. 3.Graduate School of ManagementKyoto UniversityKyotoJapan

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