Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence

  • Corinna Fohrholz
  • Christian Lambeck
  • Norbert Gronau
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 8)


The high dissemination of smartphones in our everyday life has also influenced the use of business applications such as Enterprise Resource Planning (ERP) systems. In particular, the intuitive interaction of mobile devices and their innovative visualization concepts allow for a high joy-of-use. Whereas mobile business applications are already present today, the impact of private Smartphone usage on the user assessment of business applications, such as ERP, is rarely discussed. This paper addresses this research question by investigating the impact of private Smartphone usage on ERP user satisfaction. The authors hypothesize that users with lot of experience in mobile usage are also evaluating their ERP system more critical, as they also expect to have these intuitive interaction concepts in their business environment. The findings presented in this paper are based on a survey with 184 participants from small and medium-sized enterprises in Germany.


ERP Mobile device Usability User satisfaction 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Corinna Fohrholz
    • 1
  • Christian Lambeck
    • 2
  • Norbert Gronau
    • 1
  1. 1.Chair of Business Information Systems and Electronic GovernmentUniversity of PotsdamPotsdamGermany
  2. 2.Technische Universität DresdenDresdenGermany

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