ERP-End-User Training Through E-Learning: What Should the User Focus On?

Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 8)

Abstract

End-user training (EUT) plays an important role in enterprise resource planning (ERP) implementations and successful operations. Nowadays, most EUT is conducted with the support of digital media. In this study we investigated the impact of the amount of time spent by learners on different content types, namely media enriched text and video screenings, on acquired factual and conceptual knowledge as well as acquired skills concerning the ERP system. Findings show that more is not categorically better.

Keywords

End-user training Learning objective Learning content Successful training E-learning 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Department of Strategic Management, Marketing and TourismUniversity of InnsbruckInnsbruckAustria

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