Socio-Technical Toolbox for Business Analysis in Practice

Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 7)


Socio-technical methods advocate a human-focus analysis that reflects on social and technical factors in the design of organizational systems. The aim of this paper is to report on the experiences of a ST toolbox use in practice by 36 companies. Our findings show that the use of ST toolbox improves companies’ understanding of their job practices and enhance their learning about their business sustainability. These experiences of improvements are not dependent on the sector or the size of the visited companies and confirm the perceived usefulness and relevance of ST analysis in practice.


Socio-technical analysis Contextual inquiry Systems practice Organizational change Socio-technical toolbox Systems heuristics 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Peter Bednar
    • 1
  • Moufida Sadok
    • 2
  • Vasilena Shiderova
    • 3
  1. 1.School of ComputingUniversity of PortsmouthPortsmouthUK
  2. 2.Higher Institute of Technological Studies in Communications in TunisTunisTunisia
  3. 3.Technical University of SofiaSofiaBulgaria

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