Abstract
Communication between healthcare professionals and patients is a major determinant of patients’ satisfaction, patients’ adherence, health outcomes, and ultimately of healthcare costs [1]. In most cases, however, personal communication between a healthcare professional and a patient is restricted to episodic face-to-face encounters. Once the face-to-face encounter comes to an end, structured communication ends. The absence of structured communication in time intervals between face-to-face encounters is a defining characteristic of current healthcare professional-patient interaction [2,3]. As a consequence, healthcare professionals lack the ability to guide patients outside the institutional space and to adjust supportive measures depending on particular situations and needs that arise during the therapeutic process.
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Volland, D., Korak, K., Kowatsch, T. (2014). Emerging Patterns of Communication in a Pharmacist-Patient Health Information System. In: Tremblay, M.C., VanderMeer, D., Rothenberger, M., Gupta, A., Yoon, V. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice. DESRIST 2014. Lecture Notes in Computer Science, vol 8463. Springer, Cham. https://doi.org/10.1007/978-3-319-06701-8_29
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DOI: https://doi.org/10.1007/978-3-319-06701-8_29
Publisher Name: Springer, Cham
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