Soft Skills

  • Elena Dell’Aquila
  • Davide Marocco
  • Michela Ponticorvo
  • Andrea di Ferdinando
  • Massimiliano Schembri
  • Orazio Miglino
Part of the Advances in Game-Based Learning book series (AGBL)


This chapter addresses the question of what is meant by the term soft skills, draws on various sources in literature to define the concept and explores how soft skills are important to everyone in every context, as it entails the involvement of personal aspects within any relationship. Soft skills are important to students, as they are linked to job performances and career development; they are crucial for employees who need to manage their interactions and emotions in order to interact effectively with customers and get engaged with the workplace missions; for management and leadership skills, as they help lead teams towards common and shared goals, accomplish organisational missions and support organisations in their future directions and visions.


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  • Elena Dell’Aquila
    • 1
  • Davide Marocco
    • 2
  • Michela Ponticorvo
    • 2
  • Andrea di Ferdinando
    • 3
  • Massimiliano Schembri
    • 3
  • Orazio Miglino
    • 2
  1. 1.Plymouth UniversityPlymouthUK
  2. 2.University of Naples Federico IINaplesItaly
  3. 3.Aidvanced S.r.l.RomeItaly

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