Context-Aware Mobile Interface Design for M-government

  • Hana Al-NuaimEmail author
Part of the Public Administration and Information Technology book series (PAIT, volume 9)


M-government is an important new field of research driven by the power of social media and the use of mobile devices, the most rapidly adopted technology in history due to their personalization, ease of use, and their wider reach. User-related contextual information empowers citizens to resolve problems and to participate in the decision-making process by simplifying access to e-services quickly and efficiently. While user interactions with mobile devices in the real world usually occur in context-rich environments with significant limitations and environmental disturbances, many mobile applications are designed as though they will be used in traditional desktop settings. However, this approach does not take into consideration nature of the interactions of users with mobile devices. Research in the relatively new field of context awareness and designing mobile user interfaces concentrates on system-level development or context recognition, while human–computer interaction and usability issues have only rarely been investigated. The objective of this chapter is to identify issues and raise awareness of potential challenges that user-interface designers need to consider while adapting the content of municipality and city e-government services and applications to the context-aware interactions of citizens with mobile devices. This chapter concludes with context-oriented best practice m-government guidelines that need to be considered when adopting applications, which would help city governments in the delivery of more efficient e-services to mobile citizens.


Mobile Phone Mobile Device Citizen Participation City Government Context Awareness 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Computer Science DepartmentKing Abdulaziz UniversityJeddahSaudi Arabia

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