Language Technology for eGovernment – Business Cases

  • Martin Henkel
  • Erik Perjons
  • Eriks Sneiders
  • Jussi Karlgren
  • Johan Boye
  • Anders Thelemyr
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 275)


Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle real-world problems within organizations. In this paper, we present a set of business cases where language technologies can have a significant impact on public organizations, including their business processes and services. We describe how each business case can influence the service quality, as seen from a consumer perspective, and the business processes efficiency, as seen from a public organizational perspective. The business cases are based on, and exemplified with, cases from large Swedish public organizations.


language technology eGovernment business cases text mining information extraction question and answering systems business intelligence 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Martin Henkel
    • 1
  • Erik Perjons
    • 1
  • Eriks Sneiders
    • 1
  • Jussi Karlgren
    • 2
  • Johan Boye
    • 3
  • Anders Thelemyr
    • 1
  1. 1.Department of Computer and Systems SciencesStockholm UniversityKistaSweden
  2. 2.GavagaiStockholmSweden
  3. 3.School of Computer Science and CommunicationRoyal Institute of TechnologyStockholmSweden

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