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Evaluation of an Integrated Mobile Payment, Ticketing and Couponing Solution Based on NFC

  • Marta Campos Ferreira
  • João Falcão e Cunha
  • Rui José
  • Helena Rodrigues
  • Miguel Pimenta Monteiro
  • Carlos Ribeiro
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 276)

Abstract

The emergence of Near Field Communication technology added more functionality to mobile phones. People can now access to new mobile services such as payment, ticketing, couponing, and control access to cars, homes and hotels. Although these services seem to complement each other, most studies have focused on the development and evaluation of each mobile service individually. In this paper, we propose an integrated mobile service solution – payment, ticketing and couponing – based on NFC. This solution was evaluated in a two-phase user study, which was run in real environment. Participants have largely appreciated the integration of tickets and discount coupons on the payment process. However, despite the integration of services being one of the strongest points of the solution, it also revealed to be one of the main challenges that any payment systems may have to address. Findings suggest that adding additional services to a solution may become very complex from a cognitive perspective.

Keywords

NFC user study user experience field trial mobile payments mobile ticketing mobile couponing 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Marta Campos Ferreira
    • 1
  • João Falcão e Cunha
    • 1
  • Rui José
    • 2
  • Helena Rodrigues
    • 2
  • Miguel Pimenta Monteiro
    • 1
  • Carlos Ribeiro
    • 3
  1. 1.Faculdade de EngenhariaUniversidade do PortoPortoPortugal
  2. 2.Centro AlgoritmiUniversidade do MinhoBragaPortugal
  3. 3.Instituto Superior TécnicoUniversidade de LisboaLisbonPortugal

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