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International Conference on Mobile Computing, Applications, and Services

MobiCASE 2013: Mobile Computing, Applications, and Services pp 33–46Cite as

User-Centric Quality of Experience Measurement

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Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST,volume 130)

Abstract

Quality-of-experience (QoE) produces the blue print of human perception, feelings, needs and intentions, while Quality-of-Service (QoS) is a technology centric metric used to assess the performance of a multimedia services and/or network. .It is quite important for service/content providers to understand user/customer experience requirements in order to improve the service quality or the content recommendation. With advent of 3G and 4G wireless networks, and efficient smart phones, the band-width hungry multimedia applications are becoming common in use on end-user devices. Thus,it is also important for telecom operators to understand the impact of wireless network performances on the user experience in mobile environment. On the fly evaluation of user experience for multimedia services is a challenging problem especially in mobile environments. It implies the collection and the correlation of a mixture of variables on network conditions, on the service, as well as on the user itself. This paper proposes an innovative mobile application that can be used for measuring user quality-of-experience on the fly with a high accuracy and the consideration of multiple parameters about the user, the network and the system. This application takes advantages of current advances in mobile technologies to measure user experience directly on the user device. In addition, it aims to preserve the user privacy by transmitting only estimated quality-of-experience to the service provider.

Keywords

  • QoE
  • QoS
  • context
  • mobile computing
  • 3G UMTS
  • video streaming
  • machine learning

A short abstract of this article has been accepted as a work-in-progress report in the IEEE Pervasive Computing magazine, Oct-Dec issue, 2012. [1]

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  • DOI: 10.1007/978-3-319-05452-0_3
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Author information

Authors and Affiliations

  1. Orange Labs, 42 rue des Coutures, 14066, Caen, France

    Bachir Chihani & Emmanuel Bertin

  2. Orange Labs Sophia Antipolis, 905 rue Albert Einstein, 06560, Valbonne, France

    Denis Collange

  3. Institut National de la Recherche Scientifique (EMT-INRS), Montreal, QC, Canada

    Khalil ur Rehman Laghari & Tiago H. Falk

  4. Institut Mines-Telecom, Telecom SudParis, CNRS 5157, 9 rue Charles Fourier, 91011, Evry, France

    Bachir Chihani, Emmanuel Bertin & Noël Crespi

Authors
  1. Bachir Chihani
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  2. Khalil ur Rehman Laghari
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  3. Emmanuel Bertin
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  4. Denis Collange
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  5. Noël Crespi
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  6. Tiago H. Falk
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Editor information

Editors and Affiliations

  1. Télécom ParisTech Department, 75013, Paris, France

    Gérard Memmi

  2. ETH Zürich, 8092, Zürich, Switzerland

    Ulf Blanke

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© 2014 ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering

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Chihani, B., ur Rehman Laghari, K., Bertin, E., Collange, D., Crespi, N., Falk, T.H. (2014). User-Centric Quality of Experience Measurement. In: Memmi, G., Blanke, U. (eds) Mobile Computing, Applications, and Services. MobiCASE 2013. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 130. Springer, Cham. https://doi.org/10.1007/978-3-319-05452-0_3

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  • DOI: https://doi.org/10.1007/978-3-319-05452-0_3

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-05451-3

  • Online ISBN: 978-3-319-05452-0

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