Inclusive Design of a Web-Based Resource to Assist Public Librarians with Providing Government Information to Library Patrons in the United States

Conference paper

Abstract

Citizens often go to their public libraries for assistance with accessing government information and services, and this results in public librarians being under high demand to answer their questions. Given the rapid turnaround times expected by library patrons, as well as the domain knowledge needed by librarians in the area of government, a web-based resource was created to assist librarians who are helping citizens find and understand information about government. Due to the diversity of public libraries (and librarians) in the United States, this website needed to be highly usable for all public librarians, as well as accessible to librarians with disabilities. This paper documents the inclusive design and evaluation of the ‘LibEGov’ project involving citizens, librarians, developers and inclusive design researchers to understand the specific challenges of developing a usable and accessible web-based resource.

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Department of Management Information SystemsShippensburg UniversityShippensburgUSA
  2. 2.Radcliffe Institute for Advanced StudyHarvard UniversityCambridgeUSA
  3. 3.Department of Computer and Information SciencesTowson UniversityTowsonUSA

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