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Construction Dispute Research pp 147–168Cite as

Developing a Trust Inventory for Construction Contracting

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Abstract

Trust is central to every transaction that demands contributions from the parties involved. A trusting contracting environment facilitates problem solving, thus reduces happening of dispute. In construction, trust has been identified to be the key driver in fostering cooperation. Moreover, how to measure trust is inherently difficult. By operationalising a trust framework that includes system-based, cognition-based and affect-based trust, a trust inventory is proposed. The reliability and stability of the inventory were then validated through the test-retest methodology. The proposed trust inventory can be used to assess trust pattern akin to the assessment of conflict handling style and the measurement of depression through the use of the Rahim’s Organisational Conflict Inventory and the Inventory of Measuring Depression respectively. Supporting view on the appropriateness of the trust framework and the potential uses of the trust inventory were confirmed with two senior construction professionals.

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Acknowledgments

The content of this chapter has been published in Volume 29(2) of the International Journal of Project Management and is used with the permission of Elsevier.

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Authors and Affiliations

  1. Construction Dispute Resolution Research Unit, Department of Civil and Architectural Engineering, City University of Hong Kong, Hong Kong, People’s Republic of China

    Sai On Cheung, Wei Kei Wong & Hoi Yan Pang

  2. Department of Civil and Environmental Engineering, Faculty of Engineering, The University of Auckland, Auckland, New Zealand

    Tak Wing Yiu

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  1. Sai On Cheung
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  2. Wei Kei Wong
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Correspondence to Sai On Cheung .

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  1. Department of Civil and Architectural Engineering, City University of Hong Kong, Hong Kong, China

    Sai On Cheung

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Cheung, S.O., Wong, W.K., Yiu, T.W., Pang, H.Y. (2014). Developing a Trust Inventory for Construction Contracting. In: Cheung, S. (eds) Construction Dispute Research. Springer, Cham. https://doi.org/10.1007/978-3-319-04429-3_9

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  • DOI: https://doi.org/10.1007/978-3-319-04429-3_9

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